Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Staten

Columbus,IN

Summary

Outgoing and resourceful, bringing strong background in business management and strategic planning. Possesses in-depth understanding of business and financial oversight, coupled with skills in communication and client relationship management. Dedicated to driving business growth and achieving impactful results.

Overview

11
11
years of professional experience

Work History

Owner/ Director of Operations

Hoosier Drain Cleaners LLC
10.2018 - Current
  • Managed day-to-day business operations.
  • Received and dispatched calls.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. Ran payroll.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals. (A+ rating with BBB)
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Provided legal services for company. Including licensing, permits, liens, vendor contracts, state industry specifications.
  • Aligned insurance coverage with business requirements.
  • Tracked all equipment and vehicle maintenance and mileage.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Office Administrator/ Dispatch

Just Drains
02.2017 - 10.2018


  • Create Invoices and learn quickbooks software.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Opened and closed office building.


Office Assistant/ Dispatch

Garage Doors of Indianapolis
03.2014 - 01.2017


  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

High School Diploma/ 52 College Credits -

Decatur High School/ Ivy Tech Community College
Indianapolis, IN

Skills

  • Small business operations
  • Relationship building
  • Customer relations
  • Client service
  • Business management
  • Financial planning
  • Marketing
  • Profit and loss analysis
  • Hiring and staffing
  • Social media control

Timeline

Owner/ Director of Operations

Hoosier Drain Cleaners LLC
10.2018 - Current

Office Administrator/ Dispatch

Just Drains
02.2017 - 10.2018

Office Assistant/ Dispatch

Garage Doors of Indianapolis
03.2014 - 01.2017

High School Diploma/ 52 College Credits -

Decatur High School/ Ivy Tech Community College

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Samantha Staten