Microsoft
Samantha Stefanski
Anchorage,AK
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
Work History
Business and Operations Manager
OrthoNow Alaska/ McNamara Hand, LLC
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Clinical Lead
Alyeska Vascular Surgery
08.2020 - 03.2024
- Managed clinic flow for 20+ patients and 3 staff members.
- Improved equipment maintenance and safety standards, which resulted in reduction in maintenance costs. Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office staff and equipment.
- Prepared and analyzed data for providers prior to consultations and surgical planning.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Discovered and resolved complex employee issues that affected management and business decisions.
Lead Clinical Assistant
Alaska Hand-elbow-shoulder Surgical Specialists
07.2018 - 08.2020
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Reviewed physician's calendar and scheduled patient surgeries by telephone and in-person.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted in developing new procedure that reduced time required to complete patient exam and wait time in lobby
- Organized and led staff orientation programs and training to promote collaboration.
Medical Office Assistant
Beacon Occupational Health
11.2017 - 01.2018
- Developed strong and effective process for patients to prepare for smoother exam process in office.
- Developed relationships with new staff members, and assisted existing staff members in their career development through strengthening their skill sets.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Personal Trainer/Group Fitness Instructor
The Alaska Club
03.2017 - 11.2017
- Command focus of large group for group activities.
- Retained clients through meeting their desired goals by designing achievable and measurable fitness plans.
- Promoted fitness classes to boost gym attendance.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Medical Office Assistant
Anchorage Neighborhood Health Center
10.2015 - 03.2017
- Completed authorizations for continued patient care and insurance through insurance companies.
- Worked with maintenance staff to ensure safe working environment for all.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Received and routed laboratory results to correct clinical staff members.
Marketing Assistant
Epoch Health
07.2015 - 10.2015
- Managed work of employees, increasing crew efficiency by holding trainings in office.
- Organized approximately 6 volunteer events that increased foot traffic by preparing marketing and arranging attractive booths at events.
- Conducted thorough research to construct creative and fresh ideas.
- Tracked key performance indicators to measure success of campaigns.
- Created and distributed surveys for data collection and analysis.
- Motivated employees through special events and incentive programs.
Medical Office Assistant
Kidney And Hypertension
04.2015 - 07.2015
- Offered strong customer service skills, keeping customers satisfied and increasing referral rates.
- Arranged travel for patient care and procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Office Specialist
Medical Park Family Care
05.2013 - 04.2015
- Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided prompt, polite and professional in-person and telephone customer service.
Skills
- Professional Correspondence
- Client Targeting
- Microsoft Office
- Research and Analytical Skills
- Microsoft Outlook
- File and Records Management
- Workforce Improvements
- Manage Contracts
- Employee Support
- Talent Management
- Critical Thinking
- Active Listening
Affiliations
- American Alliance of Orthopedic Executives
Software
Epic
AthenaOne
Timeline
Business and Operations Manager
OrthoNow Alaska/ McNamara Hand, LLC
03.2024 - Current
Clinical Lead
Alyeska Vascular Surgery
08.2020 - 03.2024
Lead Clinical Assistant
Alaska Hand-elbow-shoulder Surgical Specialists
07.2018 - 08.2020
Medical Office Assistant
Beacon Occupational Health
11.2017 - 01.2018
Personal Trainer/Group Fitness Instructor
The Alaska Club
03.2017 - 11.2017
Medical Office Assistant
Anchorage Neighborhood Health Center
10.2015 - 03.2017
Marketing Assistant
Epoch Health
07.2015 - 10.2015
Medical Office Assistant
Kidney And Hypertension
04.2015 - 07.2015
Medical Office Specialist
Medical Park Family Care
05.2013 - 04.2015
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