Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Steinhoff

Baltimore,MD

Summary

Hardworking employee who is very results driven. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

3
3
years of professional experience

Work History

Sales Consultant

Enterprise Mobility
07.2024 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Presented professional image consistent with company's brand values.

Branch Manager

Enterprise Mobility
08.2022 - 07.2024
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Trained and maintained employee and personal development
  • Managed back end progress and profit
  • Consulted customers to boost product sales and services.
  • Maintained customer service and operation goals
  • Develop overall sales and marketing strategy for the Branch
  • Plan for future growth of Branch
  • Assess and analyze competitive environment and provide appropriate reports and recommendations
  • Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
  • Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
  • Call on existing and potential customers to develop business
  • Accompany other employees on marketing visits for training purposes
  • Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
  • Supervise and train other employees regarding branch receivables
  • Review and analyze reports, financial statements and billing

Assistant Manager

Enterprise Mobility
11.2021 - 08.2022
  • Manage overall branch operations and supervise the management team
  • Develop overall branch business and operational strategy
  • Oversee the development and maintenance of the Branch operational plan
  • Manage the efforts of Branch employees in providing a high level of customer service
  • Evaluate customer service performance of Branch employees
  • Proactively seek process improvement to ensure high quality customer service
  • Ensure the branch complies with company/group policies, procedures, rules and regulations and all

Education

Business Management / Minor in Human Resources

Shippensburg University of Pennsylvania
Shippensburg, PA
05-2020

Skills

  • Expert in risk management
  • Objection handling
  • Customer oversight
  • Sales closing
  • Marketing
  • Sales management
  • Personnel development
  • Store operations oversight
  • Team leadership and coaching
  • Scheduling
  • Salesforce proficiency
  • Training and mentoring

Timeline

Sales Consultant

Enterprise Mobility
07.2024 - Current

Branch Manager

Enterprise Mobility
08.2022 - 07.2024

Assistant Manager

Enterprise Mobility
11.2021 - 08.2022

Business Management / Minor in Human Resources

Shippensburg University of Pennsylvania

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Samantha Steinhoff