Samantha Stepnoski
Doyelstown,PA
Summary
Results-driven retail professional with expertise in sales management, asset protection, and visual merchandising. Skilled in fostering team collaboration and implementing loyalty promotions to enhance customer retention and drive sales growth. Strategic thinker adept at maximizing the shopping experience in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Retail Visual Merchandiser
Macy’s
Lawrenceville, NJ
01.2025 - Current
- Designed visual displays that increased customer engagement and improved shopping experience.
- Executed design concepts for events, boosting visual appeal and driving customer interaction.
- Provided exceptional hospitality that prioritized customer satisfaction and encouraged repeat visits.
- Conducted repairs on equipment to ensure functionality and safety.
Assistant Manager
Sunbeam general
New Hope, PA
08.2023 - 01.2026
- Achieved 25% quarterly sales growth by consistently exceeding sales targets.
- Boosted customer retention by implementing loyalty promotions and delivering exceptional service.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Designed eye-catching displays reflecting customer preferences, resulting in increased sales.
- Coordinated inventory management practices, contributing to reduced product shortages.
- Generated sales reports to monitor performance and informed merchandising strategies.
- Streamlined onboarding procedures for new employees, creating a welcoming work environment.
- Maintained high standards of store cleanliness and visual presentation, supporting a positive shopping experience.
Sales Floor Manager
Macy's
State College, PA
10.2016 - 08.2018
- Consistently exceeded sales targets through strategic goal setting and execution.
- Cultivated customer relationships to enhance shopping experiences and tailor services to individual needs.
- Supervised up to 30 employees, ensuring efficient operations and staff productivity.
- Directed operations across beauty, women's shoes, intimates, home, children's, handbags & accessories, RTW, and juniors departments, ensuring seamless integration and presentation.
- Trained employees on MyClient and Star Rewards programs to boost customer engagement and loyalty.
- Adapted to diverse roles within the team to meet operational needs. to support team needs and enhance productivity. in various departments following multiple promotions.
- Planned and organized events to strengthen community ties and increase brand visibility.
- Resolved workplace conflicts by providing constructive feedback to colleagues.
Asset Protection Detective
Macy's
State College, PA
10.2015 - 10.2016
- Recovered over $100,000 in losses within one year through effective case management.
- Reduced inventory shortage by implementing strategic loss prevention measures.
- Coordinated with law enforcement during investigations and theft apprehensions to improve recovery outcomes.
- Detained individuals to prevent theft and ensure store safety through effective execution of protocols. to prevent theft and ensure store safety through accurate and confident execution of protocols.
- Managed external and internal cases to ensure prompt resolution and mitigate further losses.
- Educated floor associates and managers on CASE model protocols to establish and reinforce best practices.
- Led bi-yearly store inventory by assembling and guiding a trusted team.
- Responded to alarm calls while serving as a key holder for the store.
- Assisted with minor repairs throughout the store to maintain safety and security.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-2011
Some College (No Degree) -
Pennsylvania State University
State College, PASkills
- Approachable and flexible
- Team collaboration
- Customer service expertise
- Mathematical proficiency
- Computer literacy
- Adaptability in fast-paced environments
- Resolution-oriented mindset
- Sales proficiency
- Asset protection knowledge
- Managerial experience
- Merchandising skills
Accomplishments
- Met monthly sales goals for 2 years in a management position.
- Routinely helped as many as over 400 customers each day in a high-volume retail environment.
- Regularly a top sales person on a monthly status.
- Awarded detective of the month for the largest merchandise recovery within my stores district.
Timeline
Retail Visual Merchandiser
Macy’s
01.2025 - Current
Assistant Manager
Sunbeam general
08.2023 - 01.2026
Sales Floor Manager
Macy's
10.2016 - 08.2018
Asset Protection Detective
Macy's
10.2015 - 10.2016
High School Diploma -
Pennsbury High School
Some College (No Degree) -
Pennsylvania State University