Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Stevens

Wonder Lake,IL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
10.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Successfully avoided time delivery delays by carefully planning the best routes.

Waitress /Head Bartender

Rjs Eatery
04.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to restaurants.
  • Trained new servers on restaurant policies and procedures.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Barista

Starbucks
03.2021 - 01.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Call Center Representative

University Of Wisconsin Milwaukee
01.2019 - 02.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
08.2025

High School Diploma -

Antioch Community Highschool
Antioch
05.2018

Skills

  • Administrative Support
  • Data Entry
  • Relationship Building
  • Spreadsheet Software
  • Mail Sorting and Distribution
  • Expert in Microsoft Software
  • Time Management
  • Basic Mathematics
  • Scheduling
  • Office Management
  • Telephone Skills
  • Organization Skills

Languages

German
Limited Working

Timeline

Delivery Driver

Amazon
10.2023 - Current

Waitress /Head Bartender

Rjs Eatery
04.2023 - Current

Barista

Starbucks
03.2021 - 01.2023

Call Center Representative

University Of Wisconsin Milwaukee
01.2019 - 02.2020

Bachelor of Science - Communications

Arizona State University

High School Diploma -

Antioch Community Highschool

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Samantha Stevens