Samantha Stevenson
Taylor,MI
Summary
Dynamic and results-driven professional with 8 years of customer service experience, demonstrating exceptional communication and problem-solving abilities. Skilled in handling multiple tasks simultaneously while maintaining high standards of service and client satisfaction. Proficient in Microsoft Office Suite, with a strong aptitude for time management and organizational skills. Adept at adapting to fast-paced environments and consistently delivering outstanding customer support. Committed to fostering positive relationships and contributing to team success.
Overview
10
10
years of professional experience
Work History
Assistant Project Manager
SERVPRO of Romulus/Taylor
05.2022 - Current
- Assist four project managers with job budgets, material purchasing, calendars, and collections
- Communicate with insurance companies to obtain authorizations, approvals, and payments
- Process credit card payments and keep track of payments by check
- Track job progress using internal software’s such as Dash, Xactanalysis, Alacrity, and Contractor Connection
- Communicate with mortgage companies to organize site inspections and progress payments
- Communicate with project managers, insurance companies, and customers at least twice per week to keep project progress up to date
- Apply for building permits
- Invoice for deductibles, down payments, progress payments, and final payments
- Answer incoming calls and dispatch new job leads
Administrative Assistant
SERVPRO of Romulus/Taylor
05.2021 - 05.2022
- Answer phone calls and dispatch new job leads
- Communicate to customers with empathy during stressful situations
- Manage warehouse inventory
- Verify accounting details at the end of the month
- Work independently and efficiently to complete administrative tasks (scanning, time sheets, verify insurance information, verify salary working hours)
- Ordering new employee uniforms
- Manage Vice President’s calendar
Patient Services Intermediate
University of Michigan Hospital
03.2020 - 05.2021
- Communicate effectively with team members to ensure patient materials are provided from outside medical facilities and prepare patient charts prior to appointments
- Work independently and efficiently to complete administrative and clerical tasks (scanning, imaging, scheduling, obtaining insurance authorizations, responding to phone calls and patient messages)
- Manage new patient referral queue and schedule visits per the provider’s notes
- Manage provider’s personal calendar
- Schedule meetings for provider
Patient Services Assistant
University of Michigan Hospital
10.2019 - 03.2020
- Check patients in and out of their appointments while providing friendly guest relations
- Obtain radiology imaging prior to appointments
- Communicate with providers and administrators to track what is needed for all patient appointments
- Work well between Life Image, McKesson, and EPIC
Call Center Representative
University of Michigan Hospital
11.2018 - 10.2019
- Answer phone calls for 23 neurosurgeons
- Route calls to appropriate administrative assistant
- Gather appropriate information to pass on to nurses, administrative assistants, doctors
- Organize patient referral information, request documents needed for new patient appointments
- Verify patient demographics at each encounter
- Assess the needs of our patients
Assembler
Admiral Tool and Manufacturing of Michigan
11.2015 - 11.2018
- Followed proper safety protocol and adhered to written and verbal instruction
- Paced work efficiently to meet daily production goals
- Recognized and reported defective products or materials to quality department
- Took initiative to train new employees on safety regulations and machine operation
Assistant Office Manager & Coach
Splitz Gymnastics
11.2014 - 07.2015
- Maintained organizing schedule calendar for center, and enrolled new and returning students
- Ensured customer satisfaction with services rendered through center, and handled customer feedback accordingly
- Monitored student equipment use to ensure facility was maintained and safety protocols were met
- Prepared bills and collected payments, effectively communicated with students and families to in person and via phone regarding appointment details
Education
High School Diploma -
Garden City High School
Garden City, MI06.2014
Skills
- Self-Driven Learner
- Effective Time Management
- Data Entry
- Proficient in Microsoft Office Suite
- Relationship Building
- Skilled in Managing Multiple Tasks
- Scheduling
- Customer service
- File organization
Timeline
Assistant Project Manager
SERVPRO of Romulus/Taylor
05.2022 - Current
Administrative Assistant
SERVPRO of Romulus/Taylor
05.2021 - 05.2022
Patient Services Intermediate
University of Michigan Hospital
03.2020 - 05.2021
Patient Services Assistant
University of Michigan Hospital
10.2019 - 03.2020
Call Center Representative
University of Michigan Hospital
11.2018 - 10.2019
Assembler
Admiral Tool and Manufacturing of Michigan
11.2015 - 11.2018
Assistant Office Manager & Coach
Splitz Gymnastics
11.2014 - 07.2015
High School Diploma -
Garden City High School
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