Summary
Overview
Work History
Education
Skills
Timeline
Chip Reward Winner
Volunteer Award
Generic

Samantha Stevenson

Clarkston

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to overall organizational goals.


Overview

17
17
years of professional experience

Work History

Invoice Process Admin Team Lead

Huntington National Bank
04.2025 - Current
  • Coach team members in techniques necessary to complete job tasks.
  • Provide input during team meetings to foster a collaborative work environment.
  • Demonstrate flexibility in task assignments to meet changing project needs effectively.
  • Train new team members by relaying information on company process and procedures.
  • Influence positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Trouble shoot and resolve customer inquiries related to internal online billing portal.
  • Set up and register in all customer online billing portal.
  • Created knowledge base setup in Service Cloud.
  • Identify and implement process improvements related to managing system issues, documenting billing requirements, and managing ticketing system.
  • Day-to-Day interaction with other departments to solve invoicing questions, tax inquires and capabilities of current technology.

Billing Analyst

Huntington National Bank
01.2021 - 04.2025
  • Analyzed billing discrepancies to ensure accuracy and timely resolution.
  • Processed customer invoices using billing software to maintain financial integrity.
  • Assisted in account reconciliation to support financial reporting efforts.
  • Collaborated with cross-functional teams to streamline billing processes and enhance efficiency.
  • Maintained comprehensive documentation of billing transactions for audit readiness.
  • Responded promptly to customer inquiries regarding billing issues, fostering positive relationships.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Implemented process improvements for invoice generation, reducing turnaround time significantly.

Client Solutions Analyst

Huntington National Bank
11.2014 - 01.2021
  • Ordered equipment and prepare leasing documentation.
  • Streamlined project delivery for increased efficiency through effective collaboration with internal customers.
  • Collaborated closely with sales teams to provide administrative support and continuous communication on all phases of the leasing process.
  • Dedicated to developing meaningful relationships and provided excellent customer service to internal and external customers.
  • Review weekly metrics to ensure all cash, credit memos and equipment returns were handled timely.
  • Created comprehensive instructions in the data base covering billing procedures, customer behaviors and all important details related to a customer.

Billing Specialist - Contractor

Macquarie Equipment Finance
01.2014 - 11.2014
  • Processed and verified billing statements to ensure accuracy and compliance with company policies.
  • Coordinated with departments to resolve discrepancies and enhance billing efficiency.
  • Apply cash receipts.
  • Created specialized billing processes in a separate software system distinct from the standard billing software.

Staffing Specialist

Allegis Group Services
07.2010 - 08.2013
  • Coordinated recruitment processes, ensuring compliance with customer hiring policies and regulations.
  • Enhanced candidate sourcing through advanced utilization of applicant tracking systems and job boards.
  • Facilitated onboarding process for temporary labor and independent contractors on behalf of hiring managers and HR stakeholder.
  • Process and distribute weekly invoices for several groups.
  • Conducted quarterly scorecard reviews with suppliers on key hiring and fulfillment metrics.
  • Performed tests on quarterly release of the vendor management system to ensure data integrity and new capabilities.
  • Communicate regularly with suppliers on topics related to hiring and billing.

Program Operations Associate

Allegis Group Services
09.2008 - 07.2010
  • Vet hundreds of approved suppliers into existing or new Managed Service Provider.
  • Manage and maintain 100% supplier compliance for all programs.
  • Audit supplier contract files for compliance.
  • Create weekly invoices for eight separate MSP programs.
  • Post cash receipts and update internal Accounts Receivables Aging Report spreadsheet.
  • Manage two vendor management systems

Education

Associate of Science - Business Adminstration

Oakland Community College
Waterford, MI

Associate of Applied Science - Business Management And Marketing

Charles Stewart Mott Community College
Flint, MI

Skills

  • Attention to detail
  • Solution Oriented
  • Customer focus
  • Coaching and mentoring

Timeline

Invoice Process Admin Team Lead

Huntington National Bank
04.2025 - Current

Billing Analyst

Huntington National Bank
01.2021 - 04.2025

Client Solutions Analyst

Huntington National Bank
11.2014 - 01.2021

Billing Specialist - Contractor

Macquarie Equipment Finance
01.2014 - 11.2014

Staffing Specialist

Allegis Group Services
07.2010 - 08.2013

Program Operations Associate

Allegis Group Services
09.2008 - 07.2010

Associate of Science - Business Adminstration

Oakland Community College

Associate of Applied Science - Business Management And Marketing

Charles Stewart Mott Community College

Chip Reward Winner

Received recognition for receiving the most chips in a given month for providing excellent customer service.

Volunteer Award

Recognized for participating in multiple volunteer engagements.

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