Samantha Stewart
Grand Rapids
Summary
Results-oriented operations associate with extensive experience in logistics management. Proven ability to prioritize tasks and manage time effectively in high-pressure environments. Seeking a challenging role that involves overseeing diverse responsibilities in a dynamic setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Operations Associate
HenryMeds | Remote
05.2024 - Current
- Collaborated with cross-functional teams to streamline patient care coordination for providers.
- Contributed to team meetings to identify and prioritize process optimization opportunities.
- Consistently exceed metric standards through the efficient resolution of 50 requests each day.
- Improved SOPs by clarifying context and enhancing understanding for team members.
Patient Service Representative
Corewell Health | Remote
03.2023 - 05.2024
- Facilitated referrals to specialists and hospitals for outpatient surgical procedures and diagnostic testing, enhancing patient care continuity.
- Coordinated appointment scheduling and confirmation to ensure timely patient access to care.
- Maintained comprehensive patient records in EMR platform, supporting accurate and efficient patient management.
- Responded to incoming calls and emails effectively and professionally.
Patient Experience Coordinator - Lead
Yes Hearing | Remote
04.2022 - 03.2023
- Enhanced customer service quality across patient journey, ensuring positive experiences and engagement.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Refined and coordinated workflows for start-up, streamlining processes to support team efficiency.
Front Office Coordinator
Vitality Healthcare Inc.
Portage
04.2021 - 09.2021
- Achieved promotion to Front Office Coordinator within first 30 days by demonstrating strong organizational skills.
- Managed front desk operations, ensuring efficient patient check-ins and a welcoming environment.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Assisted with billing processes, including insurance verification and payment collection, to support overall financial operations.
Customer Service Associate
Northwest Airlines
Detroit
12.2017 - 08.2020
- Managed baggage claims, documenting customer information to expedite resolution of issues.
- Ensured on-time connections by directing aircraft to and from gates safely and efficiently.
- Advanced to Above Wing CSA in 2019, overseeing gate operations and facilitating safe boarding for passengers.
Education
General Studies
Michigan State University
East Lansing, MISkills
- Zendesk Slack Jira Chargebee AirTable
- Team leadership
- Time management
- Customer service
- Process optimization
- Cross-functional collaboration
- Workflow refinement
- Quality assurance
Certification
- Phlebotomy Technician
Timeline
Provider Operations Associate
HenryMeds | Remote
05.2024 - Current
Patient Service Representative
Corewell Health | Remote
03.2023 - 05.2024
Patient Experience Coordinator - Lead
Yes Hearing | Remote
04.2022 - 03.2023
Front Office Coordinator
Vitality Healthcare Inc.
04.2021 - 09.2021
Customer Service Associate
Northwest Airlines
12.2017 - 08.2020
General Studies
Michigan State University