Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Stewart

Grand Rapids

Summary

Results-oriented operations associate with extensive experience in logistics management. Proven ability to prioritize tasks and manage time effectively in high-pressure environments. Seeking a challenging role that involves overseeing diverse responsibilities in a dynamic setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Provider Operations Associate

HenryMeds | Remote
05.2024 - Current
  • Collaborated with cross-functional teams to streamline patient care coordination for providers.
  • Contributed to team meetings to identify and prioritize process optimization opportunities.
  • Consistently exceed metric standards through the efficient resolution of 50 requests each day.
  • Improved SOPs by clarifying context and enhancing understanding for team members.

Patient Service Representative

Corewell Health | Remote
03.2023 - 05.2024
  • Facilitated referrals to specialists and hospitals for outpatient surgical procedures and diagnostic testing, enhancing patient care continuity.
  • Coordinated appointment scheduling and confirmation to ensure timely patient access to care.
  • Maintained comprehensive patient records in EMR platform, supporting accurate and efficient patient management.
  • Responded to incoming calls and emails effectively and professionally.

Patient Experience Coordinator - Lead

Yes Hearing | Remote
04.2022 - 03.2023
  • Enhanced customer service quality across patient journey, ensuring positive experiences and engagement.
  • Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Refined and coordinated workflows for start-up, streamlining processes to support team efficiency.

Front Office Coordinator

Vitality Healthcare Inc.
Portage
04.2021 - 09.2021
  • Achieved promotion to Front Office Coordinator within first 30 days by demonstrating strong organizational skills.
  • Managed front desk operations, ensuring efficient patient check-ins and a welcoming environment.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Assisted with billing processes, including insurance verification and payment collection, to support overall financial operations.

Customer Service Associate

Northwest Airlines
Detroit
12.2017 - 08.2020
  • Managed baggage claims, documenting customer information to expedite resolution of issues.
  • Ensured on-time connections by directing aircraft to and from gates safely and efficiently.
  • Advanced to Above Wing CSA in 2019, overseeing gate operations and facilitating safe boarding for passengers.

Education

General Studies

Michigan State University
East Lansing, MI

Skills

  • Zendesk Slack Jira Chargebee AirTable
  • Team leadership
  • Time management
  • Customer service
  • Process optimization
  • Cross-functional collaboration
  • Workflow refinement
  • Quality assurance

Certification

  • Phlebotomy Technician

Timeline

Provider Operations Associate

HenryMeds | Remote
05.2024 - Current

Patient Service Representative

Corewell Health | Remote
03.2023 - 05.2024

Patient Experience Coordinator - Lead

Yes Hearing | Remote
04.2022 - 03.2023

Front Office Coordinator

Vitality Healthcare Inc.
04.2021 - 09.2021

Customer Service Associate

Northwest Airlines
12.2017 - 08.2020

General Studies

Michigan State University
Samantha Stewart