Samantha Stewart
Asheboro,NC
Summary
Seeking a job in customer service and public relations
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Food Lion
Greensboro
01.2023 - Current
- Established rapport with customers, managers, and customer service team members, fostering a positive and collaborative work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Ordered supplies for front end and other departments, ensuring operational readiness and seamless service delivery.
Customer Service Manager
Carlie C's IGA
Ramseur
10.2021 - 01.2023
- Called in daily change orders, counted and verified cash deposits, oversaw cash and media totals across the store, hired and trained new staff for entire store, resolved customer complaints to enhance satisfaction and loyalty, corrected pricing errors, responded timely to corporate communication, coordinated weekly supply orders to maintain stock levels and support operations, fixed issues with payroll and time error, created and managed schedules for various departments, took care of routine technology issues, managed to go orders and e-commerce payment issues to ensure smooth customer transactions, maintained AML paperwork and training, oversaw lottery sales, inventory, and policies, etc
- Managed front-end customer service and checkout operations
- Trained cashiers on register procedures and service standards
- Resolved and addressed customer complaints and concerns
Cashier / Cash Office Assistant
Just Save
Ramseur
12.2011 - 10.2021
- Managed cash coming into and out of the store, created and verified cash deposits, created and verified change orders through courier service, oversaw daily shift schedules and staffing, trained and coached new staff for a variety of positions, dealt with customer complaints and pricing errors, ordered supplies for the store, worked with peers and employees to create a positive work environment
- Ensured accurate processing of cash, card, and EBT transactions for customers.
- Addressed customer payment issues to ensure smooth front-end service.
Teacher
Fayetteville Street Christian School
Asheboro
08.2016 - 12.2018
- Executed planned lessons, communicated with parents, directed seasonal plays, worked with peers to create a positive environment for teachers, staff, and students that encouraged growth and allowed growth.
- Planned faith-based lessons aligned with Christian school curriculum
- Taught core subjects using age-appropriate classroom instruction
- Managed classroom behavior with calm, consistent expectations
Education
Bachelors - Elementary Education
UNCG
GreensboroAssociate in Arts -
Randolph Community College
AsheboroHigh School Diploma -
Randolph Early College High
AsheboroSkills
- Cash office control
- Schedule management
- Regulatory compliance
- Technical troubleshooting
- Microsoft word/excel
- Conflict resolution
LANGUAGES
English
Timeline
Customer Service Manager
Food Lion
01.2023 - Current
Customer Service Manager
Carlie C's IGA
10.2021 - 01.2023
Teacher
Fayetteville Street Christian School
08.2016 - 12.2018
Cashier / Cash Office Assistant
Just Save
12.2011 - 10.2021
Bachelors - Elementary Education
UNCG
Associate in Arts -
Randolph Community College
High School Diploma -
Randolph Early College High