SAMANTHA ST HILAIRE
Hempstead,NY
Summary
Management professional with a track record of leading teams to achieve success through collaboration and operational efficiency. Expertise in strategic planning and process improvement, driving measurable outcomes. Committed to fostering a culture of accountability and excellence while adapting to evolving organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager, Practice Operations
Cityblock Health
Brooklyn, USA
08.2022 - 07.2025
- Cultivated reports analyzing utilization metrics, including cancellation rates and appointment availability.
- Reviewed and implemented standard operating processes to enhance team functionality.
- Streamlined workflows by identifying bottlenecks and implementing effective solutions.
- Managed daily operations of non-clinical and clinical staff to ensure optimal performance.
- Ensured compliance with policies across all operational aspects, focusing on documentation and billing practices.
- Optimized technology use among team members to improve productivity.
- Mentored team members, fostering growth and communication, resulting in a 10% increase in satisfaction scores.
- Reduced operational costs by 15% through strategic financial planning and resource management.
Operations Manager
Optum Urgent Care
Lake Success, USA
11.2021 - 08.2022
- Supported leadership in achieving 100% compliance with regulatory guidelines for ProHEALTH and NYS health department.
- Collaborated with leadership to enhance key performance indicators for appointment scheduling and insurance verification.
- Ensured timely project completion by recommending schedule modifications as needed.
- Implemented referral integration between Urgent Care and specialty offices within ProHEALTH.
- Processed biweekly payroll for over 150 employees using ADP.
- Reviewed and published schedules for clinical and administrative staff members efficiently.
- Led hiring, onboarding, and training of new employees to meet business needs.
- Managed inventory and supply chain operations for accurate delivery of goods and services.
Center Manager
Optum Urgent Care
Lake Success, USA
01.2021 - 11.2021
- Training new employees who are onboarding, (e.g., medical assistants and front desk receptionists).
- Implement coaching and feedback to team members, and participate in corrective actions through means that are appropriate.
- Ensured compliance with all relevant regulations (e.g., OSHA, NYS Health Department, OPTUM), maintaining a safe and secure environment for staff members and patients alike.
- Implement employee development by providing performance reviews, hands-on training, and mentoring.
- Biweekly inventory and supply ordering.
- Reconciliation and financial management.
Center Supervisor
Optum Urgent Care
Jericho, USA
06.2019 - 01.2021
- Managed two co-located sites: Urgent Care and drive-through COVID testing site.
- Created workflows to accommodate the high volume of approximately 200 patient visits at the drive-through site.
- Interviewed and hired candidates to ensure the total amount of FTE required for staffing composition is fulfilled for operational efficacy.
- Bi-weekly procurement
- Trained and mentored staff members on new changes in implemented workflows, policies, and procedures.
- Daily transaction reconciliation and tracking of financial performance (e.g., collecting co-payments and outstanding patient balances).
Patient Care Assistant
Northwell Health
Manhasset, USA
11.2019 - 11.2020
- Assisted the registered nurses with patient care, such as distributing medication, checking blood glucose levels, and performing bedside procedures.
- Performed lab work (e.g., collecting and sending off specimens to the lab).
- Collected patients' vitals: temperature, blood pressure, pulse, and oxygen levels.
- Provided quality care for patients, including bathing, feeding, transporting, and morning care for patients.
Education
Masters of Business Administration - Health Administration
Molloy University
Rockville Centre, NY, USA05-2021
Bachelor of Arts - Psychology
St. John's University
Jamaica, NY, USA05-2019
Skills
- Team leadership
- Business performance management
- Data analysis
- Process improvement
- Financial management
- De-escalation and problem-solving
- Critical thinking
- Communication
- Organization
- Microsoft Office
- Google Workspace
- Looker
- Electrical Medical Record Systems (eg, EPIC, AthenaOne)
Certification
- Basic Life Support Certification
- CPR Certification
References
References available upon request.
Timeline
Manager, Practice Operations
Cityblock Health
08.2022 - 07.2025
Operations Manager
Optum Urgent Care
11.2021 - 08.2022
Center Manager
Optum Urgent Care
01.2021 - 11.2021
Patient Care Assistant
Northwell Health
11.2019 - 11.2020
Center Supervisor
Optum Urgent Care
06.2019 - 01.2021
Masters of Business Administration - Health Administration
Molloy University
Bachelor of Arts - Psychology
St. John's University
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