Samantha Stilson
McArthur,OH
Summary
Results-oriented Operations Manager with a proven track record in process optimization and efficiency improvements at Bellisio Foods, leading to significant productivity gains. Demonstrates strong project management skills and exceptional problem-solving abilities that consistently drive positive outcomes. Known for professionalism and adept cross-functional team leadership in fast-paced environments, prioritizing quality control and employee training. Aiming to leverage expertise to further enhance operational excellence within a dynamic organization. Gaps in employment due to being a stay at home mother.
Overview
13
13
years of professional experience
Work History
Acting Lead
Bellisio Foods
Jackson, OH
07.2019 - 10.2024
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Provided guidance and support to subordinates in their daily activities.
- Performed regular maintenance checks on equipment and machinery.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
- Identified areas of improvement and implemented changes accordingly.
- Analyzed data from past production runs to identify trends or issues.
- Prepared reports on production metrics such as output, waste, cost.
- Collaborated with other departments to ensure smooth operations.
- Assisted in training new personnel in the use of tools and equipment.
- Worked closely with management team to develop long-term plans for growth.
- Established standard operating procedures for each task within the production line.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
- Checked finished products to ensure quality and that industry standards were met before use.
- Used daily system logs to document production information, discussing issues with management.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Produced quality products by palletizing, packaging and assembling finished items.
- Set up and operated production machinery according to specific standards and protocols of company.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Gas Station Attendant
Buds One Stop
McArthur, OH
10.2018 - 05.2019
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Greeted customers, answered questions and provided assistance with purchases.
- Operated cash register to process customer transactions accurately and efficiently.
- Verified age requirements for purchase of alcohol and tobacco products.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Processed credit card payments via POS terminal in a secure manner.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Gas Station Attendant
R and C Quickstop
McArthur, OH
04.2018 - 10.2018
- Processed daily transactions promptly to keep workflows moving smoothly.
- Ordered stock and priced and shelved incoming goods.
- Answered customers' questions and addressed complaints in person and via phone.
- Collected cash payments from customers or charged purchases to credit cards.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Performed daily inventory checks to ensure stock levels met customer demand.
File Clerk
Job And Family Services
McArthur, OH
06.2011 - 02.2012
- Organized and filed documents according to established procedures.
- Maintained records of filing activities, including document tracking and storage locations.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Compiled reports based on filed documents in response to customer requests.
- Created new files when necessary following established protocols.
- Handled confidential material with discretion in accordance with company regulations.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Retrieved requested files and delivered to appropriate personnel.
- Handled sensitive documents with discretion, adhering to confidentiality agreements.
- Provided administrative support as needed, including data entry and document preparation.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained confidential files related to personnel records or other sensitive information.
- Sorted mail received daily for distribution throughout the office.
- Arranged conference calls with remote employees or clients located outside of local area.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
Education
Some College (No Degree) - Social Services
Hocking College
Nelsonville, OHSkills
- Vocal projection
- Policy administration
- Risk Management
- Product Development
- Cross-functional team leadership
- Time management abilities
- Performance Management
- Project Management
- Crisis Management
- Conflict Resolution
- Employee Training
- Quality Control
- Operations Management
- Multitasking
- Professionalism
- Process Optimization
- Reporting and documenting
- Problem-solving abilities
- Operating cash register
- Cleaning and sanitation
- Point of sale system
- Cash register balancing
- Hospitality and accommodation
- Sales assistance
- Customer service and assistance
- Stocking shelves
- Records retrieval
- Verbal and writing communication
- Processing mail
- Peer relationships
- Mail handling
- Record preparation
- Prioritization
- Confidentiality
- Filing systems
References
References available upon request.
Timeline
Acting Lead
Bellisio Foods
07.2019 - 10.2024
Gas Station Attendant
Buds One Stop
10.2018 - 05.2019
Gas Station Attendant
R and C Quickstop
04.2018 - 10.2018
File Clerk
Job And Family Services
06.2011 - 02.2012
Some College (No Degree) - Social Services
Hocking College
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