Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Stiltner

Christiansburg,VA

Summary

An enthusiastic and energetic manager that has the dedication to keep striving to gain the most out of my time working for Virginia Tech. I am looking forward to advancing my career as an Operations Manager at Dietrick Hall. All of my skill sets along with my genuine care for the staff and students will make me a great asset to your team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager at Hokie Grill

Virginia Tech
Blacksburg, VA
07.2022 - Current
  • Held a leadership role for three national brand, Chick-Fil-A, Dunkin' Donuts, and Pizza Hut Express, and also Blue Ridge BBQ (not franchised).
  • Led training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw operations for high-volume facility managing 900+ daily meals through in person.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Assists in the management of employees by ensuring compliance to national brand standards, state, university, and departmental policies, procedures, guidelines, and general industry management principles.
  • Train staff and enforces all written policies and procedures and ensures appropriate and continuous training is completed including, orientations, information/training sessions, in-service training, and university and departmental training.
  • Completes and maintains all required reports accurately and timely.

Assistant Manager

Viva Market at Johnson Student Center
- Current
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Directed and led employees to drive productivity and efficiency throughout the workday
  • Responsible for the safety, security, and maintenance of the building by ensuring security checks and securing the building as the last one out
  • Improved production approach on several menu items to make it more high volume within a small workspace
  • Trained all employees on safety and sanitation and ensured proper completion of all HACCP paperwork and all temperatures are recorded correctly
  • Worked directly with Operations Manager to learn more on opening a new facility partnering with Student Affairs
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Servants Heart Leader

Mission BBQ
03.2021 - 11.2021
  • Opened Christiansburg location in July with record sales for the first period; Fifth in company for American hero cup sales for 9/11, total was over 4.9k cups in a month
  • Trained employees on additional job positions along with to always deliver excellent customer service while promoting sales
  • Recruited and hired qualified candidates to fill open positions and maintain turnover
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies; Managed shifts in absence of general manager.

Assistant Manager and Lead Barista

Deet’s place
11.2017 - 02.2021
  • Worked as essential personnel during COVID 19 Pandemic throughout the transition from all dining halls down to two
  • Held interim Ops Manager position for the entirety of spring 2019- graduation
  • Oversaw operations for high-volume facility managing 900+ daily meals through mobile/kiosk order only
  • (Fall 2020 after Covid)
  • Mentored/ coached staff to enhance skills and achieve daily goals by using hands-on and motivational leadership to help them excel
  • Collaborated with Cranwell Institute for special events held in our side room, International Cafe Hour
  • Educated staff and enforced policies and procedures to strengthen operational standards across departments, especially due to the new Covid-19 protocols
  • Assisted our Lead Auditing Student Manager in evaluating student employee performance and cultivating improvement initiatives
  • (Spring 2019)
  • Conducted job interviews, paperwork and hiring of several student/wage applicants
  • Maintained cashier systems and procedures set in place; Reconciled daily transactions, balanced cash registers and balanced safe at end of night
  • (Before going cashless 2020)
  • Assisted with the Ut Prosim event at Lane Stadium, as well as various student/staff appreciation days at Dietrick and Turner and along with partnering with the Food Trucks
  • Assisted the Chef de Cuisine with Deet’s 2019 Price and Portion
  • Took responsibility for training students on the remodel of Deet’s (Summer/Fall 2020)

Shift Leader

Owens Food Court/ Turner Place
07.2012 - 11.2017
  • Trained workers in food preparation, money handling and cleaning roles to facilitate operations
  • Monitored food storage, handling, preparation, and delivery to maintain health and safety standards
  • Opened and worked for a national brand, Qdoba within Turner Place, Sent to Colorado in July 2012 for training
  • Implemented policies and procedures that would work well with national brands along with the university standards
  • Complied with company safety procedures, policies, and regulations to promote safe working environment for both university and national standards
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests
  • Maximized food quality by closely monitoring preparation and food handling by team members
  • 1.5 million for Qdoba in the first-year opening

Education

High School Diploma -

Blacksburg High School
06.2010

Skills

  • Start Up/ Shut Down/ D2 Summer Operations
  • Training and Development classes
  • Team Motivation
  • Operations Management
  • Microsoft office systems Knowledge
  • W2W and WhenIWork scheduling system
  • Timeclock, IT, Maintenance, and Food Pro Knowledge

Certification

  • HACCP
  • Allertrain
  • ServSafe
  • TITLE IX Compliant
  • Training and Development classes
  • Delegation
  • Stop the bleed
  • Effective Management
  • Blood borne Pathogens
  • R.A.D. Self Defense/Emergency Preparedness class through VT PD

Timeline

Operations Manager at Hokie Grill

Virginia Tech
07.2022 - Current

Servants Heart Leader

Mission BBQ
03.2021 - 11.2021

Assistant Manager and Lead Barista

Deet’s place
11.2017 - 02.2021

Shift Leader

Owens Food Court/ Turner Place
07.2012 - 11.2017

Assistant Manager

Viva Market at Johnson Student Center
- Current

High School Diploma -

Blacksburg High School

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Samantha Stiltner