Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samantha Stiltner

Niles,OH

Summary

Motivated Assistant Manager with experience in gas station convenience store and restaurant operations, skilled team supervision scheduling inventory controlled cash management. Strong customer service focus with proven ability to maintain smooth store operations an drive sales

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager, Customer Service

Certified Oil
09.2023 - Current
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Assistant Store Manager

Country Fair
04.2020 - 09.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Created and maintained safe and secure work environments for employees.

Owner Operator & Driver

S&J Taxi
02.2005 - 02.2019
  • Managed day-to-day business operations.
  • Maintained safe driving record
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.

Server and Assistant Manager

Belles Family Restaurant
09.2003 - 05.2010
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality.

Education

High School Diploma -

Bloomfield Mespo
North Bloomfield, OH
05.1993

Skills

  • Staff training and development
  • Employee scheduling
  • Team building and leadership
  • Sales promotion
  • Decision-making
  • Expertise in sales
  • Excellent time management skills
  • Continuous improvement
  • Workforce management
  • Skilled multi-tasker
  • Problem-solving
  • Cash handling
  • Time management

Accomplishments

Increase sales by promoting upselling techniques and training staff on suggestive selling

improved team performance by coaching and mentoring employees resulting in reduced turnover

Maintained 100% compliance with company policies cash handling and safety procedures


Certification

leadership and management

workplace and team skills

OSHA safety course

Hospitality \& operations

Timeline

Assistant Manager, Customer Service

Certified Oil
09.2023 - Current

Assistant Store Manager

Country Fair
04.2020 - 09.2023

Owner Operator & Driver

S&J Taxi
02.2005 - 02.2019

Server and Assistant Manager

Belles Family Restaurant
09.2003 - 05.2010

High School Diploma -

Bloomfield Mespo

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