Samantha Stoker
Albemarle,NC
Summary
Seasoned Auction Manager with a proven track record at Go Store It, adept in online auction management and
team leadership. Excelled in orchestrating high-value auctions, enhancing operational efficiency, and fostering cross-functional team collaboration. Demonstrated exceptional organizational skills and a commitment to quality, driving significant customer satisfaction and sales achievements.
Overview
18
18
years of professional experience
Work History
Auction Manager
Go Store It
Charlotte, North Carolina
12.2023 - Current
- Supervised auction staff and ensured all duties were completed in a timely manner.
- Worked closely with other departments within the organization to ensure smooth operations at each event.
- Managed the setup of auction items, displays and bid sheets.
- Oversaw online auctions by monitoring website for performance and sales.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Prepared marketing and advertising campaigns to attract high net-worth buyers and collectors.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of all transactions related to the auctions.
- Provided training and guidance to new members of the auction team.
- Ensured proper documentation of sales, purchases and payments for each auction item.
- Resolved customer complaints in a professional manner.
- Worked with cross-functional teams to achieve goals.
Operations Coordinator
Go Store It
Charlotte, North Carolina
01.2021 - Current
- Collaborated with subordinate managers to assess needs and optimize activities.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Ensured compliance with organizational policies, regulations, and standards.
- Organized meetings, conferences, and other events related to operations.
- Created documentation outlining operating instructions for staff members.
- Assisted with the organization and execution of operational processes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Calculated and processed end-of-year bonuses and adjustments with high accuracy.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
General Manager
Go Store It
Concord
10.2018 - Current
- Provide a welcoming environment to customers through effective facility maintenance and labor management
- Assist in coordination of new store openings and acquisitions
- Working under strict budgets guidelines
- Serving as a contact with various vendors and setting them up with our accounting department
- Encouraged customer leasing, sales and implemented marketing techniques
- Completed daily, monthly and yearly reports
- Respond to customer inquiries in a timely manner and address their concerns quickly
- Communicate effectively with employees, colleagues and customers
- Completed storage auctions within North and South Carolina state guidelines
- Scheduling and managing labor to projected demand
- Assist DM with quarterly audits/store operation reviews
- Assisted other employees with Q & A and training on various topics
Dual Store Manager
Subway
Albemarle
10.2011 - 10.2018
- Recruit, hire, coach and retain an engaged team of employees through demonstrating initiative and leading by example
- Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers
- Provide a welcoming environment to customers through effective facility maintenance and labor management
- Respond to customer inquiries in a timely manner and address their concerns quickly
- Identify and celebrate operational successes, as well as develop and implement plans to address opportunities
- Communicate effectively with employees, colleagues and customers
- Responsible for analyzing store financial data and partnering with district manager to take action to grow revenue and control cost at or better than budget
- Responsible for scheduling and managing labor to projected demand
- Responsible for merchandising store with store plans and layouts
- Responsible for ensuring store staff completes required training programs
- Responsible for managing store revenue, including cash handling, deposit reconciliation and bank delivery deposit
Key Holder
Burger King
Albemarle
08.2006 - 10.2011
- Responsible for supporting and enforcing effective execution of service models and strategies with focus during peak business periods to achieve service standards and sales goals
- Assisted store manager in inventory control through effective management of physical inventories and product levels
- Maintained store appearance to company standards, schedule and organize employee assignments in store manager’s absence
- Partnered with store manager to execute sales promotions and obtain company goals
- Handling customer comments and complaints
- Ensure interior and exterior of store is maintained to company standards
Education
High School Diploma -
North Stanly
New London, NC06-2007
Skills
- Online auction management
- Team training and management
- Organization and time management
- Efficiency and time management
- Auction management
Profile
Strong management skills in running a facility with little to no aid., Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions., Ambient personality enjoys being a leader and team player., Excellent verbal communication, extensive customer service skills and techniques., Quick and efficient learner.
Affiliations
- Reading
- Travel
- Family
Accomplishments
- Promotions with every company I have worked at.
Timeline
Auction Manager
Go Store It
12.2023 - Current
Operations Coordinator
Go Store It
01.2021 - Current
General Manager
Go Store It
10.2018 - Current
Dual Store Manager
Subway
10.2011 - 10.2018
Key Holder
Burger King
08.2006 - 10.2011
High School Diploma -
North Stanly
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