Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Stone

Scotts Valley,CA

Summary

Self-motivated employee highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Best Western Plus All Suites Inn
Santa Cruz, CA
07.2022 - Current
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Promoted loyalty programs to encourage repeat business.
  • Maintained cleanliness of lobby area and front desk counter.
  • Handled customer complaints professionally and efficiently.
  • Encouraged customers to provide feedback on their stay experiences.
  • Assisted with luggage storage upon request.
  • Ensured compliance with hotel policies and procedures.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.

Cashier

Safeway
Felton, CA
03.2021 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Some College (No Degree) -

West Valley College
Saratoga, CA

Medical Administration Office Manager -

Bryan Corinthian College
Saratoga, CA

Skills

  • Greeting Customers
  • Hotel Services And Hospitality
  • Check guests in and out
  • Do whatever is needed to give each and every guest a great stay

Timeline

Guest Service Representative

Best Western Plus All Suites Inn
07.2022 - Current

Cashier

Safeway
03.2021 - 05.2022

Some College (No Degree) -

West Valley College

Medical Administration Office Manager -

Bryan Corinthian College

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Samantha Stone