Samantha St.Onge
Nashua,NH
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Not Your Average Joes
Nashua, NH
10.2023 - Current
- Managed incoming calls during busy shifts.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Built positive relationships with other front-of-house and kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed dining room layout to maximize efficiency of staff members.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests upon arrival and provided them with menus.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Provided excellent customer service by anticipating customer needs.
- Took reservations from patrons by phone or online.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phones promptly to record and confirm reservations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Took reservations over phone and in person.
Event Merchandise Staf
Campus Customs
Lowell, MA
12.2024 - 05.2025
- Managed inventory and sale of merchandise.
- Ensured that all necessary equipment was available for the duration of the event.
- Set up attractive window displays that encouraged customers to enter the store.
- Printed labels and tags for for-sale merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Crew Member
Dunkin
Nashua, NH
11.2022 - 11.2023
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and equipment, swept and refilled stock.
- Took orders from patrons and input selections into store computer system.
- Brewed and served coffee and tea with preferred add-ins.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Stocked shelves and cases with new or transferred items.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Resolved customer complaints in a professional manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Packed fast food products in approved containers, cups, and bags.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) -
University of Massachusetts, Lowell
Lowell, MASkills
- Dining customer service
- Group reservations management
- Phone reception
- Organization
- Telephone reception
- Team player mentality
- Takeout order processing
- Reservations
- Phone etiquette
- Initiative-taking
- Scheduling appointments
- Meeting scheduling
- Customer service
- Technical support
- Team collaboration
- Office supplies ordering
- Cleaning
- Empathy and patience
- Assigning and grading work
- Computer skills
- Microsoft office
- Teamwork and collaboration
- Strong work ethic
- Stocking
Affiliations
- Softball
- Playing Piano
- Drama
- Drawing
- Mock Trail
Languages
English
Full Professional
Accomplishments
- Junior Year in high school I won a award in concert choir
Certification
- Drivers License
Timeline
Event Merchandise Staf
Campus Customs
12.2024 - 05.2025
Restaurant Hostess
Not Your Average Joes
10.2023 - Current
Crew Member
Dunkin
11.2022 - 11.2023
Some College (No Degree) -
University of Massachusetts, Lowell
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