Summary
Overview
Work History
Education
Skills
Interests
Certification
Work Availability
Accomplishments
Timeline
ProjectManager

Samantha Stracke

Lead Office Administrator
Richmond,Virginia

Summary

Personable Office Administrator with 12 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Office Administrator and Certification Specialist

Virginia Indigent Defense Commission
Richmond, Virginia
1 2023 - Current

Streamlined Office Operations of 25 to 30 person staff:

  • Ensured efficient daily workflow for mail, phone, scheduling, calendar, and procurement.
  • Empowered staff through delegation and mentorship, fostering skilled administrative team.
  • Facilitated seamless communication between departments, boosting collaboration.
  • Streamlined onboarding for new employees, ensuring smooth integration.
  • Maintained office security by managing fobs and codes.
  • Provided comprehensive colleague support by covering duties during absences.
  • Enhanced field office operations through onboarding support, secure file storage guidance, procurement assistance, UPS account creation, and shipping training.
  • Maintained clear communication channels by overseeing personal, information, and certification inboxes.
  • Demonstrated exceptional organization by consistently updating office and reservation calendars.
  • Offered extended flexibility by working outside regular hours for training and events.

Strategic Fiscal Management:

  • Managed office supplies and equipment budget responsibly.
  • Ensured accurate and timely processing of invoices and payments.
  • Implemented meticulous expense report tracking and reconciliation.

Continuous Improvement & Innovation:

  • Identified and implemented efficiency enhancements in operations and workflows.
  • Championed technology adoption by integrating new systems for improved performance.
  • Developed and maintained comprehensive office manuals for clear procedures.
  • Analyzed data and reports to identify trends and drive continuous improvement.

Event & Commission/Committee Management Expertise:

  • Meticulously planned and executed logistics for commission meetings, committees, and various events, ensuring seamless execution.
  • Efficiently coordinated logistics for initial certification programs, including catering, forms, speaker arrangements, and scheduling.

ACeS Certification & Information Management:

  • Created and maintained accurate ACeS profiles, managed class additions, and expertly addressed certification inquiries.
  • Provided exceptional support by answering phone and email inquiries related to ACeS and recertification.
  • Developed streamlined email templates for faster and clearer communication, leading to significant increase in user satisfaction.

Proactive Facility Management & Process Improvement:

  • Maintained positive relationships with building management, ensuring timely repairs and well-maintained work environment.
  • Independently managed projects and demonstrated initiative to improve processes, such as developing FAQ templates.

Legal Assistant

Confidential Law Office
Richmond, Virginia
08.2020 - 01.2023
  • Provided comprehensive legal support to 4 attorneys and clients, managing case communication, scheduling, and documentation.
  • Drafted legal correspondence, prepared court filings, and coordinated with court personnel to ensure timely case progression.
  • Maintained client relationships by scheduling appointments, discussing case progress, and effectively communicating pertinent information.
  • Supported attorneys throughout complex legal processes, preparing for court hearings, managing document organization, and assisting with witness coordination.
  • Demonstrated proficiency in legal document preparation, filing court documents and pleadings, and organizing evidence for successful case presentation.
  • Managed busy law firm schedule, coordinating appointments, court appearances, and depositions for attorneys and legal staff

Stay-at-Home Mom

Family
Richmond, VA
04.2017 - 07.2020
  • In charge of weekly budget for family of 3
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed in family, mom groups, and educational classes.
  • Worked well in team setting, providing support and guidance
  • Passionate about learning and committed to continual improvement

Legal Assistant

Coleman Law Group
Alexandria, VA
10.2015 - 07.2016
  • Assisted 6 attorneys in preparing for trial and drafting legal documents while assuming clerical, receptionist, and secretarial responsibilities
  • Handled office scheduling and made notes for deadlines, motions, and other important dates
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Scheduled appointments, court appearances, and depositions for busy law firm
  • Contacted clients to schedule appointments and discuss progress of cases
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Organized documents to manage paper and electronic filing systems of clients
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage

Office Administrator

Professional Services Industries
Fairfax, VA
02.2015 - 09.2015
  • Tasked with data entry, recruitment, scheduling of technicians and secretarial duties
  • Excellent communication skills, both verbal and written
  • Proven ability to learn quickly and adapt to new situations
  • Developed and maintained courteous and effective working relationships within office of 50 employees
  • Paid attention to detail while completing assignments
  • Learned and adapted quickly to new technology and software applications
  • Worked effectively in fast-paced environments
  • Strengthened communication skills through regular interactions with others
  • Passionate about learning and committed to continual improvement.

Assistant Manager

Carytown Coffee
Midlothian , Virginia
02.2012 - 08.2014
  • Oversaw hiring and training of over 10 new individuals, company bookkeeping, marketing relations, and quality of products
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Proven ability to develop and implement creative solutions to complex problems
  • Gained strong leadership skills by managing projects from start to finish
  • Worked effectively in fast-paced environments
  • Worked well in team setting, providing support and guidance
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Passionate about learning and committed to continual improvement
  • Strengthened communication skills through regular interactions with others
  • Developed and maintained courteous and effective working relationships
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Bachelor of Science - Urban and Regional Studies

Virginia Commonwealth University
Richmond, VA

Skills

Notary Public Certification

Proficient in Google Workspace & Microsoft Office Suite (Excel & Sheets)

Expert User of Communication Platforms (Slack, Zoom, Teams)

Skilled in Content Creation Tools (Canva)

Extensive experience with various systems including Tango, InfoLinx, CMS (Case Management & Content Management), SCoVA, Case Information System, and Works (bookkeeping & reconciliation)

Interests

Volunteering at animal shelters, women's shelters, community events

I find that reading allows me to escape and unwind from the day

I like to do crafting with my daughter

I like to explore new baking recipes in the kitchen I grew up in a house that didn't have much cooking or baking and wanted this to be different for my own family

Certification

Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

As a Lead Office Administrator I continue to accomplish my goals everyday as I strive to make the workplace a supportive, well-engineered network of individuals working towards common goals.

Fueling Collaborative Excellence: Throughout my career, I've thrived on fostering a culture of cross-pollination within teams. My passion lies in igniting collaborative spirit and inspiring colleagues to collectively propel us towards shared objectives.

Empowering Mutual Understanding: I find immense satisfaction in witnessing colleagues cross-train one another. Not only does this energize individuals and departments, but it also fosters empathy. By peering "behind the curtain," colleagues gain a deeper understanding of different functions, fostering support during demanding periods. This cross-functional synergy can even ignite breakthrough innovations, with a fresh perspective leading to streamlined processes and ultimately, reduced stress across the board.

Your Ongoing Champion: I view myself as a catalyst for growth. My ongoing commitment is to empower colleagues to reach their full potential and unlock their ambitions. This collaborative approach fosters a dynamism that drives excellence and organizational success.

Timeline

Legal Assistant

Confidential Law Office
08.2020 - 01.2023

Stay-at-Home Mom

Family
04.2017 - 07.2020

Legal Assistant

Coleman Law Group
10.2015 - 07.2016

Office Administrator

Professional Services Industries
02.2015 - 09.2015

Assistant Manager

Carytown Coffee
02.2012 - 08.2014

Office Administrator and Certification Specialist

Virginia Indigent Defense Commission
1 2023 - Current

Bachelor of Science - Urban and Regional Studies

Virginia Commonwealth University

Notary Public

Samantha StrackeLead Office Administrator
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×