Samantha Stricklett
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger- Full Time
01.2019 - Current
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Completed screening questions with patients following CDC guidelines.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Streamlined appointment scheduling process for vaccination clinics, reducing wait times and improving overall efficiency.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Teaching Assistant, Human Anatomy and Physiology
Maysville Community and Technical College
01.2024 - 05.2024
- Developed strong rapport with students by offering personalized support and fostering an inclusive atmosphere within the classroom setting.
- Conducted detailed laboratory demonstrations, providing a hands-on approach to learning for increased student engagement.
- Enriched classroom discussions by sharing relevant industry experiences and real-life applications of human anatomy and physiology concepts.
- Prepared visual aids such as anatomical models or diagrams for use during lectures enhancing the quality of teaching and learning.
- Assisted lead instructor with the development of comprehensive lesson plans tailored to diverse learning styles, resulting in improved student comprehension.
- Assisted instructors in coordinating laboratory sessions by ensuring proper set-up, equipment availability, and adherence to safety protocols.
- Facilitated group study sessions outside of regular class hours, providing additional support for struggling students or those seeking deeper understanding of material.
- Supported students in grasping complex concepts through one-on-one tutoring sessions, leading to better academic performance.
- Contributed to curriculum development by suggesting relevant resources and materials that enriched course content and furthered educational objectives.
- Shared important information with students concerning upcoming assignments and tests.
Freshman Orientation Leader
Northern Kentucky University
01.2020 - 08.2020
- Collaborated with other Orientation Leaders to create a welcoming and inclusive environment for all incoming freshmen.
- Provided guidance and support to new students, helping them successfully transition to their college experience.
- Collaborated with campus partners to address concerns related to housing, dining, and other areas of student life, contributing to overall freshman satisfaction levels.
- Enhanced freshman orientation experience by creating interactive and engaging activities for new students.
- Communicated important campus resources and services to new students, empowering them to make informed decisions regarding their college experience.
- Introduced first-year students to essential study skills techniques through workshops designed specifically for incoming freshmen.
- Organized and facilitated icebreaker activities, promoting social connections among freshman class members.
- Participated in ongoing training and professional development opportunities as an Orientation Leader, enhancing skills pertinent to the role and staying updated on best practices within higher education settings.
- Provided personalized assistance with course registration processes for new students, enabling them to enroll in desired classes without complications or delays.
- Supported diversity and inclusion efforts within the orientation program, ensuring a safe and welcoming environment for all students regardless of background or identity.
- Helped students troubleshoot and resolve issues with registration.
Chiropractic Assistant/Front Desk Receptionist
Bettinger Chiropractic
06.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, and ultrasound therapies
- Collected and documented patient medical information such as blood pressure and weight.
Museum Docent
Kentucky Gateway Museum Center
10.2017 - 02.2018
- Assisted in the development of marketing materials that highlighted key aspects of exhibits or programs to attract potential visitors.
- Encouraged active participation from visitors by incorporating interactive elements into guided tours.
- Assisted in the organization of special events, such as lectures and workshops, promoting the museum's educational mission.
- Promoted cross-departmental collaboration through regular communication with fellow docents, curators, and other staff members.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Bachelor of Science - Biology
Northern Kentucky University
Highland Heights, KY12-2022
No Degree - Anatomy And Physiology
Maysville Community And Technical College
Maysville, KY05-2024
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Pharmaceutical calculations
- Drug storage procedures
- Pharmacy and customer records management
- Pharmacy law compliance
- Inventory management
- Patient counseling
- Empathy and patience
- Verbal and written communication
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB). -Kentucky
- Basic Life Support Certification (BLS) (American Red Cross)
- Immunization Administration Certification (PTCB)
- First Aid Certification (American Red Cross)
Timeline
Teaching Assistant, Human Anatomy and Physiology
Maysville Community and Technical College
01.2024 - 05.2024
Freshman Orientation Leader
Northern Kentucky University
01.2020 - 08.2020
Chiropractic Assistant/Front Desk Receptionist
Bettinger Chiropractic
06.2019 - 08.2019
Certified Pharmacy Technician
Kroger- Full Time
01.2019 - Current
Museum Docent
Kentucky Gateway Museum Center
10.2017 - 02.2018
Bachelor of Science - Biology
Northern Kentucky University
No Degree - Anatomy And Physiology
Maysville Community And Technical College
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