Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Strunk

Cincinnati,OH

Summary

Dynamic Shift Lead with a proven track record at Taco Bell, excelling in employee training and customer service. Expert in inventory management and fostering a collaborative team environment. Recognized for resolving customer issues effectively, enhancing satisfaction, and maintaining high safety standards. Committed to motivating teams and driving performance excellence.

Overview

7
7
years of professional experience

Work History

Shift Lead

Taco Bell
01.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Lead

Starbucks
06.2018 - 12.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for customers
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Education

Milford Christian Academy
Milford, OH
05.2018

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Coaching and mentoring
  • Inventory management
  • Shift leadership
  • Positive attitude
  • Inventory counts

Timeline

Shift Lead

Taco Bell
01.2021 - Current

Shift Lead

Starbucks
06.2018 - 12.2020

Milford Christian Academy

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Samantha Strunk