Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Samantha Sucura

Port Huron,MI

Summary

Dynamic professional with a proven track record at JB Cutting Inc, excelling in customer satisfaction and operational efficiency. Expert in shipping logistics and adept at creative problem-solving, consistently enhancing workflow and team performance. Demonstrated leadership in staff training, achieving significant improvements in productivity and service quality. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

total tan and wellness
Saint Clair, Mich
05.2024 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.
  • Resolved customer complaints promptly and efficiently.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong customer relationships to encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided accurate information about products and services to customers.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries via phone, email, and chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shipping and Receiving Lead

JB Cutting inc
Mount Clemens, MI
10.2022 - 01.2025
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Compared shipping routes or methods to determine least environmental impact.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Compared and verified identifying information of outgoing shipments.
  • Maintained accurate records of incoming and outgoing shipments.
  • Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
  • Implemented new policies related to shipping and receiving procedures.
  • Maintained high standards of quality control throughout the entire shipping and receiving process.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Traced missing material and shipments through vendor and customer communications.
  • Scheduled pick-ups and deliveries with carriers in a timely manner.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Prepared documents for customs clearance when necessary.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Weighed mail to determine correct postage.
  • Developed strategies to improve overall efficiency of shipping and receiving processes.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Provided technical support for freight forwarding services such as air freight, ocean freight, ground transport.
  • Utilized computer systems to track orders throughout the supply chain process.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Inspected and repaired products to meet project expectations.
  • Recommended improvement measures to production process to meet quality control standards.
  • Noted changes during testing in project documentation.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Ensured that all products met customer requirements prior to shipment.
  • Tested finished goods prior to shipment according to established protocols.
  • Marked materials with grade or acceptance status.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Organized deliveries by sorting and stocking receivables
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Warehouse Technician

Stahls'
Chesterfield, MI
03.2018 - 09.2022
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Implemented lean warehouse principles to reduce waste and improve operational flow.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Operated forklifts safely while loading and unloading pallets from trailers or staging areas within the warehouse facility.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Conducted routine quality checks on incoming and outgoing goods to maintain product integrity.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Assisted in physical inventories by counting stock items and recording results on designated forms.
  • Conducted cycle counts and annual inventories to reconcile stock discrepancies.
  • Compared shipping routes or methods to determine least environmental impact.
  • Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
  • Maintained cleanliness of warehouse premises by sweeping floors and removing debris from dock area regularly throughout shift duration.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
  • Performed regular maintenance on warehouse equipment to ensure operational efficiency.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Implemented safety protocols, minimizing workplace accidents and promoting a safe working environment.
  • Collaborated with management team on new initiatives related to warehouse operations such as 5S implementation plans or LEAN Manufacturing principles adoption efforts .
  • Designed warehouse solutions to meet tight deadlines.
  • Coordinated with the logistics team to schedule shipments and optimize delivery processes.
  • Ensured accuracy of work by inspecting outgoing shipments for completeness prior to loading onto delivery vehicle.
  • Participated in training sessions to stay updated on best practices and new warehouse technologies.
  • Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Assisted in packaging and labeling of products for shipment, adhering to company standards.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Drive-Thru Cashier

tubbys sub shop
Roseville, MI
10.2012 - 11.2017
  • Received payment from customers and made change as needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped keep business clean during downtime by washing and disinfecting kitchen areas.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Inspected kitchen equipment regularly for proper functioning and safety hazards.
  • Scanned items and checked pricing on cash register for accuracy.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Maintained work area and kept cash drawer organized.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Prepared food items according to company standards for quality and presentation.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Greeted customers promptly and responded to questions.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Ensured compliance with all health regulations related to food handling practices.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Answered phone calls to assist customers with questions and orders.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Answered customers' questions and provided information on store procedures or policies.
  • Counted and balanced cashier drawers.
  • Offered customers carry-out service at completion of transaction.
  • Greeted customers, took orders, and provided product information.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Welcomed customers, offering assistance to help find store items.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained cleanliness of work area throughout shift.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Built and maintained productive relationships with employees.
  • Assisted in training new employees on restaurant procedures and policies.
  • Utilized computer system to track sales data for daily reports.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored stock levels of food items and ordered more when necessary.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Grilled and deep fried various foods from meats to potatoes.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Checked quality of food products to meet high standards.
  • Received and stored food and supplies.
  • Set up work stations prior to opening to minimize prep time.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Made meals in accordance with company standards and requirements.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Checked completed orders for correct quantity and quality.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Adhered to food safety standards when storing and preparing foods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

L'Anse Creuse High School North
Chesterfield, MI
05-2013

Skills

  • Scheduling
  • Account updating
  • Warehousing functions
  • Complaint resolution
  • Cultural awareness
  • Store maintenance
  • Creative problem solving
  • Opening and closing accounts
  • Time management
  • Staff education and training
  • Strategic sales
  • Product sales
  • Hospitality and accommodation
  • Order fulfillment
  • In-store support
  • Stress management
  • Email management
  • Customer satisfaction measurement
  • Positive and professional
  • Client relations
  • Shipping and logistics
  • Adaptability and flexibility
  • Multi-task management
  • Paperwork processing
  • Calm demeanor
  • Payment processing
  • Service upselling
  • Promotional support
  • Office equipment proficiency
  • Coordination
  • Empathy and patience
  • Inbound and outbound calling
  • Shipping and receiving
  • Warranty service
  • High-energy attitude
  • Receiving support
  • Conflict resolution
  • Document control
  • Quality assurance controls
  • Professional telephone demeanor
  • Data entry
  • Report preparation
  • Strong teamwork
  • Data collection
  • Complaint handling
  • Money handling
  • Merchandise upselling
  • Customer relations
  • Supporting meetings
  • Meeting deadlines
  • Meeting deadlines consistently
  • Leading meetings
  • Meetings and reservations
  • Leadership ability

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Representative

total tan and wellness
05.2024 - Current

Shipping and Receiving Lead

JB Cutting inc
10.2022 - 01.2025

Warehouse Technician

Stahls'
03.2018 - 09.2022

Drive-Thru Cashier

tubbys sub shop
10.2012 - 11.2017

High School Diploma -

L'Anse Creuse High School North

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Samantha Sucura