SAMANTHA SUMMERS
Lexington,SC
Summary
Experienced Grant Administrator adept at managing the full lifecycle of grant funding, from application review to compliance oversight and reporting. Skilled in coordinating with diverse stakeholders, I excel in ensuring alignment with funding objectives and maximizing the impact of grant programs. With a proven track record of successful grant management, meticulous attention to detail, and a commitment to excellence. I am dedicated to facilitating the efficient and effective distribution of resources to support mission-driven initiatives. I'm seeking and pursuing to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm a skill-oriented team player with strong organizational skills that has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Grant Administrator
EXTRAORDINARY SERVICE FOR VETERANS, LLC
03.2019 - 08.2023
- Reviewed grant proposals and applications submitted by organization and principal investigators
- Established grant and contract agreements submitted by outlining the terms and conditions of funding
- Maintained a portfolio of VA departmental grants and assisted associated principal investigators with proposal preparation and submission to obtain external funding for research and other sponsored programs
- Prepared detailed budgets for grant applications and renewals to ensure that all project costs were accounted for in the proposed budgets
- Routinely provided policy and procedure interpretation to principal investigators and their study teams
- Monitored and oversaw the posting and billing of all billable activities on all clinical trials and grants, working with research coordinators, budget and billing analyst to ensure performance and tracking of contract milestones and deliverables
- Worked with 80+ researchers on more than 100 active grants, contracts, and clinical trials, to support the development of new projects.
Verification Associate
GENERAL INFORMATION SYSTEMS
02.2017 - 03.2019
- Conducted background checks on individuals or entities to verify credentials, employment history, educational qualifications, licenses, or other relevant information
- Analyzed information obtained through the verification process to identify inconsistencies, discrepancies, and potential fraud
- Evaluated the reliability and credibility of sources used to obtain verification of data
- Maintained accurate records of verification activities, including documentation of findings, actions taken, and any follow-up required
- Collaborated with internal departments, such as human resources, legal, compliance, and finance, to ensure alignment and consistency with verification procedures
- Generated reports summarizing verification results, trends, and areas of concerns for management or regulatory purposes
- Communicated verification outcomes to relevant stakeholders and facilitated the resolution of any issues identified.
Assistant Manager
SMART STYLES HAIR SALON
02.2016 - 02.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Reduced financial discrepancies by monitoring credit card sales and deposits
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Achieved recognition for contribution to store success by optimizing sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Customer Service Representative
R+L CARRIERS
01.2009 - 12.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Communicated with vendors regarding backorder availability, future inventory, and special orders
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Offered advice and assistance to customers, paying attention to special needs or wants
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Professional Cosmetology License -
Remington College
01.2010
Associate of Science (B.S.) Business Administration -
Midlands Technical College
01.2009
Skills
- Grant Administration
- Budget Allocation
- Financial Analysis
- Account Reconciliation
- Forecasting
- Audit Compliance
- Training Development
- Contract Management
- Policy Implementation
- Data Records Management
- Banner Billing
- Trend Analysis
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Organizational Skills
Timeline
Grant Administrator
EXTRAORDINARY SERVICE FOR VETERANS, LLC
03.2019 - 08.2023
Verification Associate
GENERAL INFORMATION SYSTEMS
02.2017 - 03.2019
Assistant Manager
SMART STYLES HAIR SALON
02.2016 - 02.2017
Customer Service Representative
R+L CARRIERS
01.2009 - 12.2010
Professional Cosmetology License -
Remington College
Associate of Science (B.S.) Business Administration -
Midlands Technical College