Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Sutberry

Florissant,Missouri

Summary

Proven in enhancing customer satisfaction and streamlining operations, I leveraged strong multitasking and problem-solving skills at Ameristar Casino Resort Spa. I have Achieved positive feedback through exceptional guest services and efficient complaint handling, demonstrating reliability and a commitment to excellence. A Warm and friendly individual helps customers in any situation which would be myself. I enjoy working closely with team members to deliver positive guest experiences.

Overview

6
6
years of professional experience

Work History

Front Desk Agent and Giftshop Retail

Ameristar Casino Resort Spa
06.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Coordinated closely with sales teams to provide support during the announcement and execution phase of product recalls.
  • Coordinated training sessions for team members, enhancing knowledge of industry best practices and regulations related to recalls.
  • Reduced product return timeframes with improved tracking and follow-up procedures.
  • Improved customer satisfaction by providing timely updates on recall progress and resolutions.

Lunch Server

Hazelwood West Middle School
11.2020 - 01.2022
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Adhered to strict food safety guidelines, maintaining a clean and healthy dining experience for all guests.
  • Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
  • Participated in inventory management tasks, helping maintain appropriate stock levels of supplies and ingredients.
  • Provided exceptional service under pressure during high-traffic lunch hours, ensuring timely seating availability for waiting patrons.
  • Anticipated guest needs by refilling beverages proactively or offering additional condiments before being asked.
  • Enhanced customer satisfaction by promptly serving meals and addressing special requests.
  • Proactively addressed and resolved customer complaints, ensuring overall satisfaction and repeat visits.
  • Demonstrated strong knowledge of menu items, enabling personalized recommendations based on guest preferences.
  • Assisted in maintaining restaurant cleanliness for an inviting dining environment.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.

Crew Member

McDonald's Fast Food Restaurant
02.2018 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Education

GED -

Saint Charles Community College
4601 Mid Rivers Mall Drive Cottleville, MO 63376
06.2021

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Strong multitasking
  • Cleanliness
  • Order Taking
  • Handling Complaints
  • Food preparation assistance
  • Teamwork and Collaboration
  • Time Management
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability

Timeline

Front Desk Agent and Giftshop Retail

Ameristar Casino Resort Spa
06.2022 - Current

Lunch Server

Hazelwood West Middle School
11.2020 - 01.2022

Crew Member

McDonald's Fast Food Restaurant
02.2018 - 08.2020

GED -

Saint Charles Community College

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Samantha Sutberry