Samantha Sutterer
Saint Charles,MO
Summary
Operate effectively in fast-paced emergency settings to address concerns with acute and chronic conditions, as well as acute psychiatric needs. Good communication, decision-making and prioritization skills useful for assessing and triaging patients to optimize department resource utilization. Certified as a Certified Emergency Nurse and Trauma Certified Nurse.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Staff Nurse
SSM Health St. Joseph Hospital
Wentzville, MO
01.2022 - Current
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assisted with crisis intervention when needed.
- Monitored patient progress and adjusted treatments as needed.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Met patient needs by devising and coordinating highly tailored care plans for each individual.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nurse Manager
Breakthrough Rejuvenation
Cottleville , MO
10.2022 - 11.2023
- Reviewed patient charts for accuracy and completeness of documentation.
- Participated in strategic planning initiatives designed to improve overall operations.
- Facilitated communication between physicians, nurses, support services personnel.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Developed and implemented nursing policies and procedures.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Developed and maintained scheduling systems to ensure efficient workflow.
CSN
SSM Health St. Joseph Hospital
Lake Saint Louis, MO
02.2016 - 01.2022
- Identified areas for improvement in processes related to workflow or customer service within the Emergency Department.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Managed emergency situations by utilizing critical thinking skills while maintaining composure under pressure.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Facilitated smooth transition of care between ED personnel, physicians, nursing units and departments or other health care providers.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Provided leadership, coaching, mentoring and supervision to a team of RNs amd non-nursing staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Manager of Cardiology Medicine
Barnes Jewish Saint Peters Hospital
City of Saint Peters, MO
04.2015 - 01.2016
- Created training modules and documentation to train staff.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted quality, timely performance feedback and performance appraisals.
- Entered time and attendance logs in preparation for payroll.
- Delegated work to staff, setting priorities and goals.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Managed the scheduling of personnel assignments based on patient acuity levels.
Emergency Room Charge Nurse
Barnes Jewish St. Peters Hospital
City of Saint Peters, MO
01.2011 - 04.2015
- Monitored vital signs, administered medications, and performed other medical treatments as needed.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Triaged and treated high-volume caseload in busy emergency room setting.
Registered Nurse, Emergency Department
Barnes Jewish St. Peters Hospital
City of Saint Peters, MO
01.2010 - 01.2011
- Responded quickly to life-threatening situations utilizing advanced emergency skills.
- Participated in quality improvement initiatives within the Emergency Department setting.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Telemetry Charge Nurse
Barnes Jewish St. Peters Hospital
City of Saint Peters, MO
11.2008 - 01.2010
- Organized daily staffing schedules taking into account acuity levels of assigned patients.
- Intervened with aggressive or agitated patients utilizing de-escalation techniques.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Assigned tasks to staff based on their skill level and experience.
- Participated in quality improvement initiatives within the unit.
- Supervised the work of nurses, licensed practical nurses, and certified nursing assistants.
Telemetry Registered Nurse
Barnes Jewish Saint Peters Hospital
City of Saint Peters, MO
06.2008 - 11.2008
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Utilized telemetry to monitor patients cardiac status.
- Interpreted cardiogram strips accurately and reported abnormal findings immediately.
- Responded quickly to any changes in patient's condition or vital signs.
- Administered intravenous fluids, medications and other therapies as ordered by physician.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Patient Care Technician
Barnes Jewish St. Peters Hospital
City of Saint Peters, MO
02.2005 - 06.2008
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Certified Nursing Assistant
Gardenview Care Center
O'Fallon, MO
02.2004 - 02.2005
- Supported non-ambulatory residents in range of motion exercises.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Used mobility devices to transport patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted residents in preparing for activities and social programs.
- Completed day-to-day duties accurately and efficiently.
Restaurant Manager
Hauser Hall
Elsberry, MO
01.2003 - 01.2005
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Provided exceptional customer service by anticipating guest needs before they arise.
Waitress Supervisor
Harry J's Steakhouse
Moscow Mills , MO
01.2001 - 01.2005
- Served high volume of tables at once and simultaneously supervised serving staff.
- Calculated charges, issued table checks and collected payments from customers.
- Resolved customer complaints in a timely manner with professionalism.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Bachelor of Science - Nursing
Saint Louis University
Saint Louis 12-2014
Associate of Science - Nursing
St Charles Community College
City Of Saint Peters, MO05-2008
Skills
- Rapport Building
- Calm and Composed
- Critical Care
- Trauma Care
- Crisis Intervention
- Suicide Prevention
- De-Escalation Techniques
- Restraint Techniques
- Schedule Management
- Payroll Processing
Affiliations
- Avid bicyclist. Completed the entire Katy Trail TWICE
- Treasure Hunter. Spend hours hunting treasures and collecting.
Languages
Spanish
Limited
Certification
- Registered Nurse -July 2008 -current
- BLS
- ACLS
- TNCC
- ENPC
- PALS
- CPI
- NIHSS
- CEN
- TCRN
Accomplishments
- Employee of the Month
- Ruth Castellano Scholarship recipient
Custom
- Active ENA member for 10+years
- BLS instructor
- Official preceptor
- Relief Charge nurse
References
References available upon request.
Timeline
Nurse Manager
Breakthrough Rejuvenation
10.2022 - 11.2023
Staff Nurse
SSM Health St. Joseph Hospital
01.2022 - Current
CSN
SSM Health St. Joseph Hospital
02.2016 - 01.2022
Manager of Cardiology Medicine
Barnes Jewish Saint Peters Hospital
04.2015 - 01.2016
Emergency Room Charge Nurse
Barnes Jewish St. Peters Hospital
01.2011 - 04.2015
Registered Nurse, Emergency Department
Barnes Jewish St. Peters Hospital
01.2010 - 01.2011
Telemetry Charge Nurse
Barnes Jewish St. Peters Hospital
11.2008 - 01.2010
Telemetry Registered Nurse
Barnes Jewish Saint Peters Hospital
06.2008 - 11.2008
Patient Care Technician
Barnes Jewish St. Peters Hospital
02.2005 - 06.2008
Certified Nursing Assistant
Gardenview Care Center
02.2004 - 02.2005
Restaurant Manager
Hauser Hall
01.2003 - 01.2005
Waitress Supervisor
Harry J's Steakhouse
01.2001 - 01.2005
Bachelor of Science - Nursing
Saint Louis University
Associate of Science - Nursing
St Charles Community College
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