Samantha Sutterer
Saint Charles,MO
Summary
Operate effectively in fast-paced emergency settings to address concerns with acute and chronic conditions, as well as acute psychiatric needs. Good communication, decision-making and prioritization skills useful for assessing and triaging patients to optimize department resource utilization. Certified as a Certified Emergency Nurse and Trauma Certified Nurse.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Staff Nurse
SSM Health St. Joseph Hospital
Wentzville , MO
01.2022 - Current
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assisted with crisis intervention when needed.
- Monitored patient progress and adjusted treatments as needed.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Met patient needs by devising and coordinating highly tailored care plans for each individual.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nurse Manager
Breakthrough Rejuvenation
Cottleville , MO
10.2022 - 11.2023
- Reviewed patient charts for accuracy and completeness of documentation.
- Participated in strategic planning initiatives designed to improve overall operations.
- Facilitated communication between physicians, nurses, support services personnel.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Developed and implemented nursing policies and procedures.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Developed and maintained scheduling systems to ensure efficient workflow.
CSN
SSM Health St. Joseph Hospital
Lake Saint Louis , MO
02.2016 - 01.2022
- Identified areas for improvement in processes related to workflow or customer service within the Emergency Department.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Managed emergency situations by utilizing critical thinking skills while maintaining composure under pressure.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Facilitated smooth transition of care between ED personnel, physicians, nursing units and departments or other health care providers.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Provided leadership, coaching, mentoring and supervision to a team of RNs amd non-nursing staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Manager of Cardiology Medicine
Barnes Jewish Saint Peters Hospital
City of Saint Peters , MO
04.2015 - 01.2016
- Created training modules and documentation to train staff.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted quality, timely performance feedback and performance appraisals.
- Entered time and attendance logs in preparation for payroll.
- Delegated work to staff, setting priorities and goals.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Managed the scheduling of personnel assignments based on patient acuity levels.
Emergency Room Charge Nurse
Barnes Jewish St. Peters Hospital
City of Saint Peters , MO
01.2011 - 04.2015
- Monitored vital signs, administered medications, and performed other medical treatments as needed.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Triaged and treated high-volume caseload in busy emergency room setting.
Registered Nurse, Emergency Department
Barnes Jewish St. Peters Hospital
City of Saint Peters , MO
01.2010 - 01.2011
- Responded quickly to life-threatening situations utilizing advanced emergency skills.
- Participated in quality improvement initiatives within the Emergency Department setting.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Telemetry Charge Nurse
Barnes Jewish St. Peters Hospital
City of Saint Peters , MO
11.2008 - 01.2010
- Organized daily staffing schedules taking into account acuity levels of assigned patients.
- Intervened with aggressive or agitated patients utilizing de-escalation techniques.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Assigned tasks to staff based on their skill level and experience.
- Participated in quality improvement initiatives within the unit.
- Supervised the work of nurses, licensed practical nurses, and certified nursing assistants.
Telemetry Registered Nurse
Barnes Jewish Saint Peters Hospital
City of Saint Peters , MO
06.2008 - 11.2008
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Utilized telemetry to monitor patients cardiac status.
- Interpreted cardiogram strips accurately and reported abnormal findings immediately.
- Responded quickly to any changes in patient's condition or vital signs.
- Administered intravenous fluids, medications and other therapies as ordered by physician.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Patient Care Technician
Barnes Jewish St. Peters Hospital
City of Saint Peters , MO
02.2005 - 06.2008
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Certified Nursing Assistant
Gardenview Care Center
O'Fallon , MO
02.2004 - 02.2005
- Supported non-ambulatory residents in range of motion exercises.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Used mobility devices to transport patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted residents in preparing for activities and social programs.
- Completed day-to-day duties accurately and efficiently.
Restaurant Manager
Hauser Hall
Elsberry , MO
01.2003 - 01.2005
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Provided exceptional customer service by anticipating guest needs before they arise.
Waitress Supervisor
Harry J's Steakhouse
Moscow Mills , MO
01.2001 - 01.2005
- Served high volume of tables at once and simultaneously supervised serving staff.
- Calculated charges, issued table checks and collected payments from customers.
- Resolved customer complaints in a timely manner with professionalism.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Bachelor of Science - Nursing
Saint Louis University
Saint Louis 12-2014
Associate of Science - Nursing
St Charles Community College
City Of Saint Peters, MO05-2008
Skills
- Rapport Building
- Calm and Composed
- Critical Care
- Trauma Care
- Crisis Intervention
- Suicide Prevention
- De-Escalation Techniques
- Restraint Techniques
- Schedule Management
- Payroll Processing
Affiliations
- Avid bicyclist. Completed the entire Katy Trail TWICE
- Treasure Hunter. Spend hours hunting treasures and collecting.
Languages
Spanish
Limited
Certification
- Registered Nurse -July 2008 -current
- BLS
- ACLS
- TNCC
- ENPC
- PALS
- CPI
- NIHSS
- CEN
- TCRN
Accomplishments
- Employee of the Month
- Ruth Castellano Scholarship recipient
Custom
- Active ENA member for 10+years
- BLS instructor
- Official preceptor
- Relief Charge nurse
References
References available upon request.
Timeline
Nurse Manager
Breakthrough Rejuvenation
10.2022 - 11.2023
Staff Nurse
SSM Health St. Joseph Hospital
01.2022 - Current
CSN
SSM Health St. Joseph Hospital
02.2016 - 01.2022
Manager of Cardiology Medicine
Barnes Jewish Saint Peters Hospital
04.2015 - 01.2016
Emergency Room Charge Nurse
Barnes Jewish St. Peters Hospital
01.2011 - 04.2015
Registered Nurse, Emergency Department
Barnes Jewish St. Peters Hospital
01.2010 - 01.2011
Telemetry Charge Nurse
Barnes Jewish St. Peters Hospital
11.2008 - 01.2010
Telemetry Registered Nurse
Barnes Jewish Saint Peters Hospital
06.2008 - 11.2008
Patient Care Technician
Barnes Jewish St. Peters Hospital
02.2005 - 06.2008
Certified Nursing Assistant
Gardenview Care Center
02.2004 - 02.2005
Restaurant Manager
Hauser Hall
01.2003 - 01.2005
Waitress Supervisor
Harry J's Steakhouse
01.2001 - 01.2005
Bachelor of Science - Nursing
Saint Louis University
Associate of Science - Nursing
St Charles Community College
- Registered Nurse -July 2008 -current
- BLS
- ACLS
- TNCC
- ENPC
- PALS
- CPI
- NIHSS
- CEN
- TCRN
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