Samantha Suydam

• Assisted in coordinating team activities and schedules to enhance productivity.
• Supported team members with onboarding and training to ensure smooth transitions.
• Adapted to changing priorities and provided backup assistance as needed.
• Participated in team meetings to share feedback and suggest enhancements.
• Learned various tools and systems relevant to team operations for better efficiency.
• Trained new team members by relaying information on company procedures and safety requirements.

Leading my team, training associates, price changes, register, customer service, maintaining cleanliness and safety on the sales floor and backroom, ordering merchandise, merchandising, setting modulars, setting and maintaining features and displays, inventory, dealing with overstock, organizing the backroom, holding associates accountable for negative actions, and doing interviews for new potential associates.

• Trained new crew members on operational procedures and safety protocols.
• Facilitated team meetings to enhance communication and collaboration among staff.
• Monitored crew performance, providing constructive feedback to improve efficiency.
• Implemented training materials that aligned with company standards and policies.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.

Training the new hires, cashier, serving tables, cooking when needed by the restaurant, drive thru, customer service, front counter, store cleanliness, inventory, cleaning and maintaining machines (ice cream, frappe, espresso), dishes when closing.