Summary
Overview
Work History
Education
Skills
Goals And Performance
References
Timeline
Generic

SAMANTHA SYLVESTER

Scranton,PA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Geisinger Community Medical Center
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Greeted and assisted patients with check-in procedures.

Administrative Assistant

Revolutionary Home Health
03.2023 - 11.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

Census Field Supervisor

US Department of Commerce
11.2019 - 12.2020
  • First level supervisor for 15-25 field representatives
  • Responsible for ensuring group performance meeting standards and expectations set forth bureau and survey sponsors
  • Responsible for evaluating and reviewing assignments of subordinates
  • Monitors all below staff performance that includes job observations and other various performance metrics
  • Training employees and reviewing and approving payroll and leave submission for all below staff
  • Assisting with everyday field operations as needed
  • Being able to solve problems from work from home environment demonstrate the ability to self manage including setup of computer equipment
  • Self discipline and time management proficient
  • Resourcefulness and ability to collaborate with other supervisors and leaders within the bureau.

Recruiting Supervisor

US Department Of Commerce
10.2018 - 11.2019
  • Advertise the available job positions in all recruitment forums and receive job applications from the interested candidates
  • Shortlist the potential candidates and call them for interview rounds
  • Train the recruitment personnel on communicating with respondents patiently, collecting and maintaining records, etc
  • Provide the on-field and off-field officers with the resources like stationary, documents, transport facility, necessary to perform activities efficiently
  • Make certain the officers do not get involved in any illegal activities like bribery or data tampering
  • Take necessary actions in case any offenses happen
  • Work on-field, communicate with the respondents, ask them the mandatory questions and make certain they provide accurate and genuine information
  • Conduct surveys and prepare area maps for the census officer's benefit
  • Explain the respondents the purpose, procedure and benefits of the census and encourage them to actively participate in the census task
  • Assist the census officers locate the allotted households and conduct interviews with the respondents
  • Ensure all census officers follow the prescribed procedures, standards and regulations.

Customer Service Team Leader

Target
11.2011 - 10.2018
  • Handled cash and deposits using the proper accounting procedures and documentation
  • Administered all points of sale opening and closing
  • Maintained knowledge of current promotions, policies regarding payments and exchanges and security practices
  • Educated customers on product and service offerings
  • Offering exceptional customer service to differentiate and promote the company brand
  • Build customer confidence by actively listening to their concerns and giving appropriate feedback
  • Built and maintained effective relationships with peers and upper management
  • Open and closed stores, which include counting drawers and making bank deposits
  • Processed all sales transactions accurately and in a timely manner.

HR Team Member

Target
11.2011 - 10.2018
  • Lead Safety Meetings- Employee relations, Workforce Planning and performance
  • Work with HR managers to resolve complicated human resource issues
  • Implement employee rules and regulations and ensure compliance
  • Facilitate intern placement in all departments of the target as needed
  • Assist managers with recruiting efforts
  • Consult with senior managers on policy matters
  • Analyze data human resource information systems and prepare quarterly or monthly reports on human resource trends
  • Monitor external human resource trends and best practices
  • Develop internal communication materials pertaining to compensation and employee benefits
  • Make employment offers to select candidates
  • Conduct orientation.

Education

High School Diploma -

Kenmare High School
Jersey City, NJ
06.2010

Skills

  • Exceptional Customer Service
  • Reliable
  • Excellent communication skills
  • Approachable
  • Strong work ethic
  • Detail-oriented
  • Ability to handle/resolve reliable
  • Punctual and committed customer service
  • Quality Assurance
  • Multitasking and Organization
  • HIPAA Compliance

Goals And Performance

  • Team Work
  • Planning

References

References available upon request.

Timeline

Administrative Assistant

Revolutionary Home Health
03.2023 - 11.2023

Census Field Supervisor

US Department of Commerce
11.2019 - 12.2020

Recruiting Supervisor

US Department Of Commerce
10.2018 - 11.2019

Customer Service Team Leader

Target
11.2011 - 10.2018

HR Team Member

Target
11.2011 - 10.2018

Patient Access Representative

Geisinger Community Medical Center

High School Diploma -

Kenmare High School

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SAMANTHA SYLVESTER