Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Tafoya

Winchester,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to working hard being a valuable member in any work environment. I pride myself on being dependable, reliable, and hardworking.

Overview

4
4
years of professional experience

Work History

The Press Espresso

Yasmine Wooten
10.2022 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Chicken In A Barrel

Chicken In A Barrel
08.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

The Crafted Scone

Amber Rose
03.2020 - 07.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Primally Pure

Primally Pure
12.2019 - 12.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

South Bay Faith Academy
Redondo Beach, CA
05.2021

Skills

  • Through my various jobs i have acquired valuable interpersonal skills Not only do i love interacting with customers but getting to know the people I serve
  • Stress tolerance in high pace environments

Timeline

The Press Espresso

Yasmine Wooten
10.2022 - 05.2024

Chicken In A Barrel

Chicken In A Barrel
08.2021 - 08.2022

The Crafted Scone

Amber Rose
03.2020 - 07.2021

Primally Pure

Primally Pure
12.2019 - 12.2019

High School Diploma -

South Bay Faith Academy

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Samantha Tafoya