Samantha Tambone
Patient Relations Manager
Portland,ME
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
5
5
Certifications
11
11
years of post-secondary education
10
10
years of professional experience
Work History
Patient Relation Manager
Maine Medical Center
Portland, ME
03.2020 - Current
- Helped address patient and family complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help patient and families understand hospital policies and procedures.
- Kept current with literature and felid advancements to advocate to and for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cognitive Retraining Specialist
NeuroRestorative
Standish, ME
03.2016 - 03.2020
- Used resources to implement programs in accordance with plans.
- Applied principles in assessing behavioral deficits, excesses and progress in achieving treatment goals.
- Developed daily activities to meet individual program requirements and goals.
- Communicated orally and in writing to provide treatment team with treatment goals and implementation methods.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Coordinated regular meetings to share and analyze client performance data and success plans with colleagues and families.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Planned daily activities to keep clients engaged and on track with learning goals.
- Worked closely with family and guardians to address client issues on multiple fronts.
- Designed individual therapeutic plans to encourage client growth according to different needs.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Telemetry Technician
Concord Hospital
Concord, NH
12.2014 - 02.2016
- Demonstrated in-depth understanding of telemetry equipment functions.
- Monitored and documented heart rhythms according to physicians' orders.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Maintained and adjusted cardiology and pulmonary equipment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
Licensed Nursing Assistant
Concord Hospital
Concord, NH
10.2014 - 02.2016
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained best-in-class standards for individualized care in 26-bed unit by continuously checking in with patients and families and quickly providing care.
- Worked with RN to complete patient assignments and daily treatments.
Rehabilitation Nursing Technician
HealthSouth Rehabilitation
Concord, NH
08.2013 - 11.2015
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 52-bed unit by continuously checking in with patients and families and quickly providing care.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
No Degree - Nursing Assistance
LNA Health Careers
Manchester, NH 07.2013 - 08.2013
Bachelor of Arts - Kinesiology
New England College
Henniker, NH 08.2009 - 01.2017
High School Diploma -
Windham High School
Windham, ME 08.2005 - 05.2009
Skills
Document filing
Interpreting physician orders
Appointment Scheduling
System updates
Chart pulling
Good listening skills
Reading comprehension
Collaboration
Critical thinking
Conflict resolution
Interpersonal Communication
Compassion
Flexible & Adaptable
Accomplishments
Accomplished over 500 hours as a student athletic trainer.
Captain of the New England College Women's Soccer Team and 4 year Starter.
Certification
Telemetry Tech
Timeline
CPR/BLS Certified
04-2020
Patient Relation Manager
Maine Medical Center
03.2020 - Current
Certified Brain Injury Specialist
11-2019
Qualified Brain Injury Specialist
07-2019
Crisis Prevention Intervention
07-2016
Cognitive Retraining Specialist
NeuroRestorative
03.2016 - 03.2020
Telemetry Technician
Concord Hospital
12.2014 - 02.2016
Licensed Nursing Assistant
Concord Hospital
10.2014 - 02.2016
Telemetry Tech
12-2013
Rehabilitation Nursing Technician
HealthSouth Rehabilitation
08.2013 - 11.2015
No Degree - Nursing Assistance
LNA Health Careers
07.2013 - 08.2013
Bachelor of Arts - Kinesiology
New England College
08.2009 - 01.2017
High School Diploma -
Windham High School
08.2005 - 05.2009