Samantha Tapia-Anaya
BigFoot Java
Bonney Lake,WA
1
Certification
2027
years of professional experience
Community-oriented professional with a Bachelor of Arts in Criminal Justice and experience in customer service and hospitality. Demonstrates strong communication, organization, and problem-solving skills. Committed to supporting diverse communities and enhancing team processes. Manages multiple priorities effectively while maintaining a positive attitude and readiness to assume additional responsibilities.
Work History
Certified Barista
6 Years 7 Months- Prepare and serve high-quality beverages while maintaining efficient, friendly, and professional service.
- Foster positive customer relationships, enhancing community atmosphere and loyalty.
- Collaborate with coworkers during high-volume shifts to fulfill orders accurately and promptly.
- Coordinate with coworkers during high-volume shifts to ensure accurate and prompt order fulfillment.
- Address customer concerns respectfully, applying sound judgment to resolve issues effectively.
- Follow workplace procedures for sanitation, cash handling, product quality, and customer service.
- Demonstrate reliability, adaptability, and leadership when operational needs arise.
- Earned Employee of the Month three times in recognition of strong performance and customer service.
- Collaborated with team members to enhance workflow efficiency during peak business hours.
- Served as a role model for new employees by exemplifying excellent work ethic, dedication to craft, and commitment to customer satisfaction.
Kitchen Assistant and Hospitality Aide
- Accurately identified and followed individualized diets, including diabetic, regular, soft, and pureed meals.
- Prepared and distributed resident meals according to established schedules and dietary requirements.
- Coordinated competing responsibilities to ensure timely meal delivery to each facility wing.
- Responded promptly to call lights and communicated with residents in a respectful, professional manner.
- Assisted with resident comfort needs, including making beds and organizing living spaces.
- Led weekly activities like bingo, coloring, and hand massages, enhancing resident engagement and social interaction.
- Monitored residents for signs of discomfort and reported concerns to appropriate staff, ensuring timely responses to their needs.
- Maintained equipment and supplies in clean, organized, and serviceable condition.
- Protected residents' privacy and dignity while providing compassionate support.
Education
Bachelor of Arts - Criminal Justice
Associate Degree - Criminal Justice
High School Diploma
Skills
Resident support
Customer service
Community engagement
Task prioritization
Organization
Team collaboration
Adaptability
Problem-solving
Critical thinking
Leadership
Service coordination
Attention to detail
Certification
Bonney Lake Police Department Citizens Academy Certification, 2026, Community Emergency Response Team Certification (CERT) 2026
Timeline
Certified Barista
BigFoot Java
02.2020 - CurrentRead More
White River High School
High School Diploma
Read More
Green River College
Associate Degree from Criminal Justice
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Kitchen Assistant and Hospitality Aide
Canterbury House
2017 - 2020Read More
University of Washington Tacoma
Bachelor of Arts from Criminal Justice
Read More