SAMANTHA TAYLOR
Morrisville,PA
Summary
Customer-focused with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Sales Associate
Jacadi
New York, New York
12.2019 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Manager
New York & Company
New York, New York
10.2012 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Key Holder
Picture People
Lawrenceville, United States
04.2010 - 06.2012
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Photographed high-quality images for various print and digital projects.
- Selected and set up appropriate props, backdrops and lighting.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential customers.
Education
High School Diploma -
Morrisville High School
Morrisville, PA06.2008
Skills
- Verbal and Written Communication
- Store Opening and Closing
- POS System Operations
- Teamwork and Collaboration
- Customer Service
- Retail Knowledge
- Payroll Preparation
- Cash Deposits and Receipts
Accomplishments
- Sales - Increased sales by 25% over a two year period.
- Reporting - Documented and resolved technical issues which led to system working better or just fine as before.
Timeline
Sales Associate
Jacadi
12.2019 - 03.2022
Assistant Manager
New York & Company
10.2012 - 11.2019
Key Holder
Picture People
04.2010 - 06.2012
High School Diploma -
Morrisville High School
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