Samantha Taylor
Gainesville,FL
Summary
Dedicated Human Resources professional offering 16 years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance and recruitment. Strong leader with proven problem solving and conflict resolution skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Also still working part-time in content creation and online remote recruiting management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Services Operations Manager
Cielo Inc
Brookfield
05.2022 - Current
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Kept stakeholders up-to-date on details pertaining to client projects.
Delivery Leader-Recruitment/Account Manager
Cielo Inc
Brookfield
04.2021 - Current
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events.
- Developed recruiting strategies to identify qualified candidates, utilizing specialized sourcing tools.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Maintained filing system of current, prospective and future positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Oversaw full cycle recruiting for 435 vacancies each quarter.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Implemented sourcing strategies to identify high-quality candidates.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
- Identified and managed path and milestones of delivery schedules.
Talent Acquisition Consultant
RealWorld Marketing
Baton Rouge , LA
01.2020 - Current
- Weekend PRN work.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Sourced and screened candidates for all roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Explained all of human resources policies, procedures, laws, standards and regulations to each employee.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Social Media Manager
Berardi LLC
Tampa , FL
01.2021 - Current
- WEEKEND PRN work.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
HR Generalist
InterMed Group
Alachua, FL
11.2019 - 04.2021
- Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
- Conducted salary survey research for both exempt and non-exempt positions.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
- Developed and facilitated all new-hire orientations.
- Conducted job analysis and job evaluations, resulting in quality job specifications.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Facilitated criminal background check process for new hires.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Developed innovative new-employee orientation programs, including safety training.
- Implemented and supervised orientation procedures for all new hires.
- Documented and updated job descriptions as well as implemented wage surveys.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
General Manager Of Operations
Loves
Lee, FL
01.2019 - 01.2020
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Discovered areas of improvement by generating operational and sales reports
- Managed 50 team members across 5 departments, resulting in approximate $65k increase in annual revenue
- Trained, coached and mentors staff
- Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness
- Enhanced operational efficiency and productivity by managing budgets and accounts
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Assessed financial statements and P&L reports to evaluate performance, develop targeted improvements and implement changes
Human Resources Account Manager
Frito-lay
Lake City, FL
03.2018 - 01.2019
- Motivated team members to meet and exceed sales targets
- Managed book of business worth $140k a week across several accounts
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 95% success rate
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Elevated account management effectiveness by predicting potential competitive threats to determine proactive solutions
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Maintained account information accuracy by communicating frequently with salesmen and account executives
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Developed and maintained long-term relationships with policyholders and small business entities
Corporate Recruitment-Store Management
Walmart Supercenter
Valdosta, GA
06.2016 - 03.2018
- Creating a training plan for all upcoming managers/associates
- Mentoring managers on the proper procedures and policies
- Teaching and training the core values of the company
- Recruiting upcoming managers, associates, assistants and all position in a retail store
- Training all new and existing employees on all safety aspects
- Monitored employee progress and gave feedback to management and additional training requirements
- Created and executed competency program with 98% success rate
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance
- Trained and mentored over 300 new personnel hired to fulfill various roles
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
HR Manager
Walmart Supercenter
Lake City, Florida
06.2009 - 11.2016
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Managed 250 employees to reduce workflow stoppage and ensure on-time project completion
- Streamlined HR efficiencies and coordinated new hire orientations while providing on boarding and training for new employees
- Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives
Education
Associate of Science - Polysomnography
Santa Fe College
Gainesville, FL2015
Bachelor's Degree - Business Administration
Santa Fe College
Gainesville, FLAA - General Studies, Business Administration
Florida Gateway College
Lake City, FL2012
Skills
- Strategic sourcing
- Training and development
- Coaching and mentoring
- Team building
- Budget development
- Human resources
- File and records management
- HR management
- Compensation and benefits
- Sourcing and Advertising
- Recruitment
- Trained in FMLA/ADA/EEO/WC
- Termination procedures
- In-depth knowledge of HR Compliance
- Benefits and compensation
- Executive support
- Staff training/development
- Performance management
- SharePoint Intranet software
- Market Research
- Scheduling
- Content Management
- Social Media
- Marketing Strategy Development
- Planning and Coordination
Certification
- Certified HR Specialist
- Certified CSR, Skybridge Americas
- Certified Trainer
- HRIS expert Certification
- Recruiting and Retention Certification
Timeline
Client Services Operations Manager
Cielo Inc
05.2022 - Current
Delivery Leader-Recruitment/Account Manager
Cielo Inc
04.2021 - Current
Social Media Manager
Berardi LLC
01.2021 - Current
Talent Acquisition Consultant
RealWorld Marketing
01.2020 - Current
HR Generalist
InterMed Group
11.2019 - 04.2021
General Manager Of Operations
Loves
01.2019 - 01.2020
Human Resources Account Manager
Frito-lay
03.2018 - 01.2019
Corporate Recruitment-Store Management
Walmart Supercenter
06.2016 - 03.2018
HR Manager
Walmart Supercenter
06.2009 - 11.2016
Associate of Science - Polysomnography
Santa Fe College
Bachelor's Degree - Business Administration
Santa Fe College
AA - General Studies, Business Administration
Florida Gateway College
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