Samantha Taylor
Versailles,MO
Summary
Proven to excel in high-volume cash handling and customer service, I leveraged my expertise at Isle of Capri Casino to train peers and enhance operational efficiency. My adeptness in fraud detection and commitment to exceptional service significantly improved transaction accuracy and customer satisfaction, showcasing my strong work ethic and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Mank Bank Cashier
Isle of Capri Casino
Boonville, MO
03.2019 - Current
- Assisted in training new employees, sharing best practices and proven strategies for success as a main bank cashier.
- Mastered multiple windows/positions, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance my skill set as a valuable member of the team.
- Managed high-stress situations calmly, and efficiently.
- Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
- Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding federal security protocols.
- Provided exceptional customer service, resulting in numerous positive feedback submissions.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Demonstrated flexibility in scheduling availability, regularly supporting department staffing needs during holidays and other peak periods when required.
- Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed cash, card, and check transactions to complete customer transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to process transactions and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with managers to meet staffing needs and business demands.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Walmart
Versailles, MO
08.2013 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Academic - Academic
Mt. San Jacinto Community College
Menifee, CADiploma - Academic
Elsinore High School
Wildomar, CA06.1998
Skills
- Cash handling expertise
- Fraud Detection Skills
- Data Entry Efficiency
- Financial transactions accuracy
- Numeric Aptitude
- Strong Work Ethic
- Excellent time management skills
- Exceptional customer service
- Cash counting
- Cash handling and management
- Compliance, banking laws, and regulations
- Rapid 10-key data entry
- Reliable and Responsible
- Attention to Detail
- Multitasking
Timeline
Mank Bank Cashier
Isle of Capri Casino
03.2019 - Current
Cashier
Walmart
08.2013 - 03.2019
Academic - Academic
Mt. San Jacinto Community College
Diploma - Academic
Elsinore High School