Samantha Taylor
Neosho,MO
Summary
Social services Specialist with strong commitment to delivering impactful support and services to the community. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ready to tackle new challenges with dedication and enthusiasm. Eager to contribute to team success and further develop professional skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Services Specialist
Social Services Children's Division 40th Circuit
09.2023 - Current
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Developed and maintained relationships with community organizations and agencies.
- Provided exceptional support during periods of high workload by staying late or arriving early when necessary, demonstrating a commitment to team success.
- Mentored employees, providing constructive feedback, which improved job efficiency.
- Evaluate child welfare concerns by conducting thorough interviews.
Social Services Assistant
Social Services Children's Division 40th Circuit
01.2022 - 09.2023
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Administrative Support Clerk
Social Services Children's Division 40th Circuit
10.2020 - 01.2022
- Streamlined office operations by implementing efficient filing systems and document management procedures.
- Collaborated with colleagues to develop new procedures for handling incoming mail and deliveries, resulting in faster processing times for critical documents.
- Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles within the company.
- Served as point-of-contact for external vendors and maintained positive relationships through effective communication and timely payments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Consumer Loan Specialist
Sun Loan Company
04.2018 - 09.2020
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
Insurance Case Manager
Blue Cross Blue Shield Of New Jersey
08.2016 - 04.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager/ Advocate
Community Support Services of Missouri
01.2016 - 04.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved the disability case management process by streamlining documentation and communication procedures.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
- Promoted client autonomy by coaching them on self-advocacy skills and empowering them to make informed decisions about their care.
Education
Bachelor of Science - Criminal Justice
Missouri Southern State University
Joplin, MO05-2025
Associate of Applied Science - Criminal Justice
Crowder College
Neosho, MO05-2023
Skills
- Writing and Organizing Documentation
- Trauma-Informed Practices
- Collaborative Teamwork
- Strategic Task Management
- Client advocacy
- Workforce Development
- Analytical Problem-Solving
- Proficient in Managing Multiple Tasks
- Team Collaboration
- Adaptability in Dynamic Environments
Accomplishments
- Professional and Leadership Development Award
- Yarn Doll- Director Missey
- Diamond Service Award
Certification
CPR Certified
Timeline
Social Services Specialist
Social Services Children's Division 40th Circuit
09.2023 - Current
Social Services Assistant
Social Services Children's Division 40th Circuit
01.2022 - 09.2023
Administrative Support Clerk
Social Services Children's Division 40th Circuit
10.2020 - 01.2022
Consumer Loan Specialist
Sun Loan Company
04.2018 - 09.2020
Insurance Case Manager
Blue Cross Blue Shield Of New Jersey
08.2016 - 04.2018
Case Manager/ Advocate
Community Support Services of Missouri
01.2016 - 04.2018
Bachelor of Science - Criminal Justice
Missouri Southern State University
Associate of Applied Science - Criminal Justice
Crowder College
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