Samantha Taylor

Owner

STK9 Training Company INC

01.2012 - Current

Managed dog training company successfully.
Trained and motivated dog trainers and kennel technicians to perform daily business functions.
Handled medical procedures with dogs in our care, and educated on K9 first aid.
Communicated with clientele regarding their dogs health while in our care.
Utilized Word Excel, Google Docs, Jotform, QuickBooks, and Kennel Connect For business success.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Prepared sales presentations for clients showing success and credibility of products.
Organized promotional events and interacted with community to increase sales volume.
Built relationships with customers and community to establish long-term business growth.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Communicated product quality and market comparisons by creating sales presentations.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Implemented systems and procedures to increase sales.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Consulted with clients to assess needs and propose optimal solutions for them and their dog.
Assisted in recruiting, hiring and training of team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed day-to-day business operations.
Interacted well with customers to build connections and nurture relationships.
Used critical thinking skills to set forth individual training plans per dog.
Managed website, marketing, and social media accounts.
Hosted seminars working with a variety of dog trainers.
Followed up with clients of dogs that graduated to ensure they were happy with our final product.
Utilized efficient time management skills to ensure all tasks were completed.

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