Samantha Taylor
Enterprise
Summary
Experienced General Manager with nearly thirteen years of experience at McDonald's, adept at leveraging strong planning and problem-solving skills to drive operational excellence. Committed to maximizing resource utilization, supporting scalable operations, and enhancing bottom-line profitability. Expertise in coordinating resources to effectively meet business objectives and customer demands. Recognized as a sales expert and strategic planner with exceptional organizational abilities and well-developed interpersonal communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2024 - Current
- Supervise daily operations, ensuring adherence to safety protocols and efficiency standards.
- Train and mentor team members on operational procedures and best practices.
- Implement process improvements, enhancing workflow efficiency and reducing downtime.
- Conduct performance evaluations, providing feedback to optimize team productivity.
- Resolve customer inquiries and issues, maintaining high satisfaction levels.
- Monitor inventory levels, ensuring timely replenishment of supplies and equipment.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
General Manager
McDonald's-Murphy Family Restaurants
08.2018 - 11.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the restaurant.
- Performed routine audits of internal controls in order to maintain proper procedures and standards.
- Led operational efficiency initiatives, reducing waste and optimizing resource allocation.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
Assistant Manager
McDonald's-Murphy Family Restaurants
09.2017 - 08.2018
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed thorough opening, closing and shift change functions to maintain operational standards of the restaurant each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize productivity.
- Enforced company policies and procedures to strengthen operational standards throughout the restaurant.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Manager
McDonald's-Murphy Family Restaurants
08.2013 - 09.2017
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Enforced safety standards throughout the store including proper use of equipment.
- Upheld company standards and compliance requirements for operations.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO05-2027
High School Diploma -
Fort Campbell High School
Fort Campbell, KY05.2011
Skills
- Staff Supervision
- Quality Management
- Customer Relationship Management
- Sales
- Schedule Management
- Staffing
- Safety Protocol
- Training and Development
- Cash handling
- Inventory management
Accomplishments
- Maintained a profit at the Northside McDonald's Location in Dothan from August 2018 to October 2019.
- Successfully grew business at the Napier Road McDonald's location in Dothan by nearly 1.5 Million Dollars since transfer in 2020.
- Developed a strong management team which led to impressive sales increases and better customer service.
Certification
- ServSafe
- Hamburger University- October 2017
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
General Manager
McDonald's-Murphy Family Restaurants
08.2018 - 11.2024
Assistant Manager
McDonald's-Murphy Family Restaurants
09.2017 - 08.2018
Shift Manager
McDonald's-Murphy Family Restaurants
08.2013 - 09.2017
High School Diploma -
Fort Campbell High School
Bachelor of Science - Business Administration
Colorado Technical University
Education and Training
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