SAMANTHA T. CLAGGETT
Cleveland
Summary
Strategic senior leader with extensive experience in federal program administration and operational leadership. Proven ability to manage multimillion-dollar grant portfolios while ensuring compliance with federal regulations. Demonstrated success in building partnerships that enhance grant compliance and drive impactful program results.
Overview
18
18
years of professional experience
Work History
Federal Program Officer
U.S. Department of Commerce – National Telecommunications and Information Administration (NTIA)
Washington
10.2023 - Current
- Manage and monitor a multimillion-dollar federal grant portfolio exceeding $300M, ensuring compliance with 2 CFR 200, federal regulations, and program performance objectives.
- Coordinate with Broadband Equity, Access, and Deployment (BEAD) Federal Program Officers and State Broadband Offices to align grant implementation activities, technical assistance, and compliance oversight across multiple jurisdictions.
- Lead grant application reviews, monitoring activities, payment request evaluations, and closeout processes to ensure fiscal accountability, regulatory adherence, and measurable program outcomes.
- Conducted risk assessments and monitoring activities for grant recipients to identify compliance concerns and support corrective action, safeguarding federal investments against waste, fraud, and abuse.
- Review grant modifications, and recipient submissions in coordination with NIST Grants Management and internal federal stakeholders.
- Collaborate with interagency partners, including NIST Grants Management, to support payment request reviews, fiscal oversight activities, grant closeouts, and compliance determinations.
- Led data analytics reporting and evaluation processes that informed leadership decision-making and met federal reporting requirements while measuring program performance.
- Facilitated technical assistance coordination by developing guidance materials, engaging grantees, and addressing complex programmatic and compliance inquiries.
- Represent NTIA in national forums, conferences, and stakeholder engagements focused on grant administration, and federal program implementation.
Court Administrator
Cleveland Municipal Housing Court
Cleveland
03.2022 - 09.2023
- Led implementation of the Court Community Kiosk Program, increasing court appearance rates and fine collections by 38% within four months.
- Directed daily administrative and operational functions for housing court operations, ensuring compliance with municipal policies, court procedures, and regulatory requirements to maintain efficient service delivery.
- Prepared and presented the annual Housing Court budget and collaborated with Cleveland City Council to establish new job classifications and successfully negotiate staff pay increases.
- Managed cross-functional partnerships with county agencies, municipal departments, and Clerk of Courts leadership, fostering collaboration to ensure operational continuity and advance strategic court initiatives.
- Secured and administered grants supporting technology modernization and broadband access initiatives designed to improve public accessibility and operational efficiency.
- Supervised six direct-report Chiefs and more than 40 staff members while implementing cross-training initiatives that reduced temporary staffing expenses by approximately $20,000.
- Enhanced operational performance through process optimization, workforce coordination, and improved public service delivery.
Ambulatory Operations Manager / Fixed Operations Director
The MetroHealth System
Cleveland
10.2017 - 03.2022
- Oversaw operations for two multi-specialty outpatient ambulatory clinics, a senior healthcare clinic, and rehabilitation/pain management services supporting diverse patient populations.
- Achieved a 30% increase in revenue within 90 days through operational redesign, staffing optimization, and expanded patient access strategies.
- Directed strategic staffing, operational planning, and workflow redesign initiatives that improved patient access, workforce efficiency, and overall patient experience.
- Managed operational performance for teams exceeding 100 employees across clinical and administrative functions.
- Directed grant-funded initiatives achieving Federally Qualified Health Center (FQHC) designation and expanding telehealth services.
- Advanced healthcare technology by implementing telemedicine platforms and enhancing telecommunications infrastructure to improve service delivery.
- Collaborated with executive leadership on strategic planning and budget management to ensure operational compliance and enhance organizational performance.
Assistant Operations Manager
Children’s Healthcare of Atlanta
Atlanta
10.2008 - 09.2017
- Managed operations of one of the largest Pediatric Express Care Centers, ensuring efficient delivery of patient-centered services and improving overall patient satisfaction.
- Led operational and workflow improvements that increased patient check-in capacity by 60% and enhanced front-end operational efficiency.
- Coordinated staffing, patient flow operations, and service delivery initiatives to optimize throughput and enhance patient experience in a high-volume healthcare environment.
- Supported expansion of telemedicine services that contributed to a 55% increase in revenue within 12 months while improving access to care for rural communities.
- Contributed to operational planning and quality improvement initiatives that strengthened performance management strategies and enhanced patient outcomes.
Education
Executive MBA (EMBA) - Business Administration
Bowling Green State University
Bowling Green, OhioBachelor of Arts - Organizational Leadership
Mercer University
Atlanta, GeorgiaSkills
- Federal grant management
- Performance tracking
- Risk management
- Microsoft Office Suite
- Customer management
- Cross-functional leadership
- Analytical thinking
- Team collaboration
Board And Community Leadership
- Board Member, Buckeye Thrives, Cleveland, Ohio, Support strategic planning, community engagement, and resource development initiatives focused on youth, elderly, and mental health services within the Buckeye-Shaker-Woodlands community.
- Board Member, Cleveland Rape Crisis Center (CRCC), Cleveland, Ohio, Provide governance support, fundraising leadership, and advocacy to strengthen services for survivors of sexual assault, rape, and human trafficking.
Executive Profile - Summary
Strategic and results-driven senior leader with 15+ years of progressive experience across federal government, healthcare operations, judicial administration, grants management, and large-scale operational leadership. Proven expertise managing multimillion-dollar federal grant portfolios, leading complex compliance and oversight initiatives, and driving operational transformation across public and private sectors. Recognized for building high-impact partnerships with federal agencies, state governments, municipalities, healthcare systems, and community organizations. Demonstrated success in federal program administration, regulatory compliance, cross-functional leadership, fiscal oversight, stakeholder engagement, strategic planning, and performance management. Adept at navigating complex regulatory environments, leading enterprise-wide initiatives, and aligning operational execution with organizational priorities.
Professional Development
- Federal Grants Management Certification, 2025
- Strategic Thinking Training & Leadership Development
- Emotional Intelligence Training, 2020
- Efficacy Leadership Program – Korn Ferry, 2019
- LEAN Training – Children’s Healthcare of Atlanta, 2014
Timeline
Federal Program Officer
U.S. Department of Commerce – National Telecommunications and Information Administration (NTIA)
10.2023 - Current
Court Administrator
Cleveland Municipal Housing Court
03.2022 - 09.2023
Ambulatory Operations Manager / Fixed Operations Director
The MetroHealth System
10.2017 - 03.2022
Assistant Operations Manager
Children’s Healthcare of Atlanta
10.2008 - 09.2017
Executive MBA (EMBA) - Business Administration
Bowling Green State University
Bachelor of Arts - Organizational Leadership
Mercer University