Summary
Overview
Work History
Education
Skills
Certification
Core Areas
Timeline
Generic

Samantha Terrone

Cedarhurst

Summary

Growth-focused college student with a strong customer service background and skilled in inventory management. Responsible and task-oriented customer service associate, committed to providing outstanding service with friendly and helpful support. Detail-oriented with exceptional communication and project management skills. Passion for caring for a variety of animals, with a record of creating safe and enriching environments while maintaining the highest standards of cleanliness and hygiene. Motivated and reliable student dedicated to their role, no matter what it may be.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandise Operations Specialist

Petco
03.2020 - 07.2023
  • Welcomed customers and assisted in completing purchases, locating items and joining rewards programs
  • Established merchandising strategies and planograms to enhance the customer experience and accelerate revenue
  • Monitored inventory levels, kept adequate stock in product displays on sales floor and removed damaged and out-of-code items from displays
  • Accomplished a broad range of administrative and customer-focused duties, updated and maintained databases and systems, maintained store records, and handled customer questions and complaints
  • Trained and coached the floor team, reinforcing a results-focused and customer-centric culture based on collaboration and communication
  • Maintained habitats and cared for diverse animals, including fish, reptiles, birds, and small mammals, adhering to species-specific care guidelines, and overseeing husbandry, hygiene, and general wellness
  • Assisted customers in adopting pets and buying products while educating clients on proper animal care, feeding, handling, and housing, promoting responsible pet ownership.

Education

Associate of Arts -

Nassau Community College
Garden City, NY

High School Diploma -

Lawrence High School
06.2020

Skills

  • Staff mentoring
  • Point of sale proficiency
  • Loyalty program promotion
  • Stock Control
  • Customer service
  • Pricing Strategy
  • Merchandise Planning
  • Policy & Procedure
  • Database & Records Management
  • Animal Care & Husbandry

Certification

  • Wildlife Rehabilitation License
  • Trap-Neuter-Return (TNR)

Core Areas

  • Customer Relationship Management
  • Problem-Solving
  • Inventory Management
  • Administration
  • Team Management
  • Database & Records Management
  • Data Analysis & Reporting
  • Animal Care, Husbandry & Handling
  • Care Coordination

Timeline

Merchandise Operations Specialist

Petco
03.2020 - 07.2023

High School Diploma -

Lawrence High School

Associate of Arts -

Nassau Community College

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Samantha Terrone