Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Terry

Winthrop,MA

Summary

Thorough Chief Operating Officer with a track record of delivering superior results. Focused leader with 18 + years of experience in the dental industry finding innovative solutions to grow revenue and increase margins. Well versed in managing multi-million-dollar budgets, P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, employees and patients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CHIEF OPERATING OFFICER

ADVANCED DENTAL
01.2020 - Current
  • Manage the performance of 40+ team members and 3 multispecialty private dental practices up to and including performance management for both providers and offices individually and as a company
  • Created and implemented a thorough and complete office handbook including but not limited to hiring and orientation policies, wage and hourly policies, performance, discipline, layoffs and termination policies, benefits, and safety and loss prevention
  • Developed a complete onboarding platform for all new hires including training and development that provided operational leadership, direction, and guidance to achieve revenue goals
  • Plan and facilitating both company and company specific calls weekly through development, coaching, and recognition
  • Maintain all billing, collection, and accounts receivables
  • Establish strategies that will earn profits, oversee accounting operations, produce accurate reports within the business and improve or change current practices to increase efficiency
  • Developed, implemented, and maintained all compliance including internal audit policies and procedures in accordance with the CDC, EPA, DPH and OSHA
  • Drive results through analysis of daily, weekly, monthly production and identify patterns in order to set goals to improve week over week results through database management systems
  • Responsible for all provider credentialing and maintaining up to date fee schedules, negotiate insurance contracts, managing provider payroll and maintaining all clinical compliance protocols
  • Responsible for all disciplinary action
  • Acted as talent acquisition in recruiting, selection, development, and ongoing success of top talent to further enhance their customer experience and grow their patient base by identifying opportunities
  • Versatile, self-motivated professional with 15+ years of comprehensive experience developing and implementing policies and procedures to drive results and achieve revenue goals through effective management

REGIONAL OPERATIONS MANAGER

PROGRESSIVE DENTAL MANAGEMENT
01.2017 - 01.2020
  • Manage the performance of 60+ team members and 5 multispecialty dental practices up to and including performance management for both providers and offices individually and as a region
  • Provide operational leadership, direction, and guidance to achieve revenue goals for all 5 offices with the Practice Managers
  • Plan and facilitating both company and region-specific calls weekly through development, coaching, and recognition
  • Drive results through analysis of daily, weekly, monthly production and identify patterns in order to set goals to improve week over week results
  • Responsible for creating policies and protocols, all provider credentialing and maintaining up to date fee schedules, managing payroll, maintaining all clinical compliance protocols
  • Responsible for all disciplinary action
  • Partner with talent acquisition in recruiting, selection, development, and ongoing success of top talent further enhance their customer experience and grow their patient base by identifying opportunities

AREA MANAGER

SMILE DIRECT CLUB
01.2015 - 01.2017
  • Manage the performance of 5 Smile Shops/CVS modular unit location Shop Managers including performance management, succession planning,compensation and expenses
  • Provide operational leadership, direction, and guidance to achieve revenue goals with Shop Managers on an individual level as well as planning and facilitating district calls weekly through development, teamwork, coaching, and recognition within the market
  • Drive results by meeting and exceeding company’s KPI’s through influencing behaviors on weekly SYNCs with Shop Managers to align current strategies to improve week over week results
  • Use Looker reports to identify patterns to coach Shop Managers to further enhance their customer experience and grow their business by identifying opportunities and wins to relay to their teams
  • Partner with talent acquisition and people support teams in recruiting, selection, development, and ongoing success of top talent

LEAD DA-SHOP MANAGER

SMILE DIRECT CLUB
01.2014 - 01.2015
  • A team of 5-10 hourly Team Members, including an assistant manager
  • Strategically created and executed business strategies in all aspects of sales and operations
  • Interviewing top talent, scheduling, training, setting expectations, coaching, and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals
  • Consistently strive to be a top performer in all aspects of the business and consistently place in the top 10% for performance in my district which led me to be promoted to Area Manager within my first 10 months
  • Ensure all company initiatives are communicated with my team and executed to Smile Direct Club expectations
  • Coaching as a team and on individual levels to exceed customer experience and company sales goals consistently as an individual contributor and through my team through weekly SYNCs
  • Preserve visual and merchandising brand standards
  • Conduct inventory to maintain office budgets to achieve profitability and ensure adequate products on-hand to exceed customer expectations

LEAD ASSISTANT-ASSISTANT MANAGER

DENTAL PARTNERS OF BOSTON
01.2013 - 01.2014
  • Overseeing and assisting at a multi-specialty practice including prosthodontics, periodontics, endodontics, and orthodontics
  • Inventory management and ordering for 9 dentists and 5 hygienists
  • Create and update all documentation to meet FDA regulatory requirements
  • Training and developing goals/objectives for a team of 5 dental assistants
  • Obtain and maintain certifications of hazardous materials
  • Maintaining regulatory inspections in accordance with the appropriate protocols and procedures on all machines
  • Thorough knowledge of Dentrix

DENTAL ASSISTANT-ACCOUNT MANAGER/, ADVANCED OAKDALE DENTAL

01.2011 - 01.2013
  • Overseeing patient accounts and assisting at a multi-specialty practice including general, endodontic, and periodontal dentistry
  • Manage all patient accounts and claims
  • Verify insurance, tracking claims, making deposits, and aging reports
  • Inventory Management
  • Credentialing multiple doctors with insurance companies
  • Calculating co-pays
  • Presenting treatment plans
  • Completed payroll weekly
  • Knowledge of Open Dental

Education

Bachelor of Science - Environmental Science

UNIVERSITY OF MASSACHUSETTS LOWELL

Associate of Science - Health Science

NORTH SHORE COMMUNITY COLLEGE

Skills

  • Industry Expertise
  • Project Management
  • Financial Management
  • Profit & Loss
  • Operational Analysis
  • Strategic Planning

Certification

Project Management Professional

Certified Professional Coder

CPR Certified

Radiology Certificate

National Institute of Health

OSHA

Timeline

CHIEF OPERATING OFFICER

ADVANCED DENTAL
01.2020 - Current

REGIONAL OPERATIONS MANAGER

PROGRESSIVE DENTAL MANAGEMENT
01.2017 - 01.2020

AREA MANAGER

SMILE DIRECT CLUB
01.2015 - 01.2017

LEAD DA-SHOP MANAGER

SMILE DIRECT CLUB
01.2014 - 01.2015

LEAD ASSISTANT-ASSISTANT MANAGER

DENTAL PARTNERS OF BOSTON
01.2013 - 01.2014

DENTAL ASSISTANT-ACCOUNT MANAGER/, ADVANCED OAKDALE DENTAL

01.2011 - 01.2013

Bachelor of Science - Environmental Science

UNIVERSITY OF MASSACHUSETTS LOWELL

Associate of Science - Health Science

NORTH SHORE COMMUNITY COLLEGE

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Samantha Terry