Samantha Thiessen
Chandler,AZ
Summary
Lively and detail-oriented manager with over a decade of experience in driving sales growth, managing inventory efficiently, ensuring seamless customer transactions, and presenting appealing store visuals. Skilled in fostering positive customer relationships and creating a welcoming shopping environment through strong interpersonal abilities. Proven track record of adhering to departmental policies while consistently exceeding sales targets, enhancing customer satisfaction, and building team trust. Committed to contributing to team success, bringing new ideas, and delivering an outstanding retail experience.
Overview
9
9
years of professional experience
Work History
Lead Consultant
FedEx
07.2022 - 09.2025
- Monitored and executed operational functions within the store including daily, monthly, and quarterly procedures to ensure smooth and productive workflow.
- Trained new team members on company standards, safety regulations, and the more technical/complicated elements of our printing services.
- Provided excellent service to fulfill the Purple Promise, leading to me receiving the most high scores on the customer satisfaction surveys for over six months.
- Developed and maintained strong cooperative relationships with coworkers, managers, and clients.
- Lead the team for the production/sales of posters, pamphlets, presentations and more. Contributed to team success by completing these jobs quickly and accurately.
- Monitored printing processes to verify accurate color and print production.
- Identified business patterns and built plans with measurable steps toward success.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Bookseller
Changing Hands Bookstore
09.2021 - 05.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales for the store.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Ashley Furniture Homestore
02.2021 - 06.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Communicated with clients to find and design layout best suited for client needs, space, and budget.
- Built rapport with clients by providing quality customer service through product knowledge and problem-solving.
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Established personal connections with customers, exceeding customer service expectations
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Store Manager
Bath & Body Works
11.2018 - 08.2020
- Personally oversaw the all the store's visuals such as merchandising, marketing, and cleanliness. This included upkeep as well and large table/store resets, retaining brand standards across all categories, and leading business through which presented items were featured.
- Provided customer service and was involved in training 2 new team members each month. Several of those employees went on to be managers themselves.
- Offered strong customer service skills and regularly growing sales, conversion, and the average dollar sale.
- Analyzed business results to find growth opportunities and gather insight into business trends.
- Executed company policies, procedures, and safety standards ensure the proper cleanliness and safety of the office and equipment
Shift Supervisor
Starbucks Coffee Company
08.2016 - 08.2018
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store and equipment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks. Created new recipes/resources, outlined steps, and training staff on correct preparation.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Regional Barista Champion in 2017
- Received my Coffee Master Certification in 2018
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, Arizona12.2017
Associate of Science - General Studies
Mesa Community College
Mesa, Arizona05.2016
Skills
- Attention to detail
- Pattern recognition
- Merchandising
- Business analysis
- Leadership
- Organizational skills
- Creative solutions
- Communication
- Operational excellence
- Customer service
- Problem-solving
Timeline
Lead Consultant
FedEx
07.2022 - 09.2025
Bookseller
Changing Hands Bookstore
09.2021 - 05.2022
Sales Associate
Ashley Furniture Homestore
02.2021 - 06.2021
Assistant Store Manager
Bath & Body Works
11.2018 - 08.2020
Shift Supervisor
Starbucks Coffee Company
08.2016 - 08.2018
Bachelor of Science - Psychology
Arizona State University
Associate of Science - General Studies
Mesa Community College
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