Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Thomas

Northfield,VT

Summary

Dynamic team leader and effective communicator for enhancing customer satisfaction and fostering a positive work environment. Skilled in cash handling and resolving complaints, I excel in fast-paced settings, ensuring cleanliness and team collaboration. Achieved significant improvements in service flow and team efficiency.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Shift Lead Supervisor

Dairy Queen
03.2021 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.

Kitchen Staff Member

Boonies Bar & Grill
11.2021 - 03.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Education

Accounting

Concordia University, St. Paul
Saint Paul, MN
05.2028

High School Diploma -

Northfield Senior High School
Northfield, MN
06.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Team Leadership
  • Adaptable and Flexible
  • Resolving Complaints
  • Excellent Communication

Timeline

Barista

Starbucks
07.2023 - Current

Kitchen Staff Member

Boonies Bar & Grill
11.2021 - 03.2023

Shift Lead Supervisor

Dairy Queen
03.2021 - 08.2024

Accounting

Concordia University, St. Paul

High School Diploma -

Northfield Senior High School

Similar Profiles

CREATE PROFILE
Samantha Thomas