Samantha Thomas

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.

• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handles concerns quickly, and escalated major issues to supervisor,
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about system updates and changes.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

Carroll County Training Center gave me the pleasure of working with intellectual disabled individuals. My job responsibilities consisted of assisting individuals to achieve everyday life goals, and assisting my organization in maintaining compliance with DBHDD & DCH rules and regulations.

• Data Entry
• Department Staff Scheduling
• Individual Outing Scheduling
• Assistance in developing Individual Support Plan (ISP)
• Assisting individuals with achieving lifetime goals.
• Scheduling individuals appointments and record keeping of vital signs
• Assisting individuals with ADLs
• Daily documentation of individual's daily progress
• Volunteering within the community
• Strategic Planning
• Coordination with regional nurses, families, support coordinators in developing ISO plans, updates, advocating for client's needs/rights, healthcare plans, etc.
• Department management
• Service Plan & Agreement development for CLS individuals
• Attend conferences/webinars for yearly training
• Maintain compliance with DBHDD & DCH rules & regulations.
• Chairman of Peer Review Committee
• Accessing/Analyzing Prior Authorization Records
• Navigation of IDD Connects
• ADMS medical record system
• Updating HRST (Health, Risk, Screening tool)
• Microsoft teams, word, powerpoint, excel
• Sensory Room Development

• Routine medication pass throughout shift.
• Overseeing Shift
• Communication with Hospice & Home Health nurses, pharmacies, doctors, etc. pertaining to updates and changes.
• Assistance in dining hall (Serving, feeding, & cleaning)
• Assisting residence with their ADLs
• Daily Activities
• Light housekeeping
• Companionship for residents