Samantha Thomas
Hillsborough,North Carolina
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communicator skilled in complex problem-solving and conflict resolution. Proven expertise in resource allocation and effective schedule management.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
Hillsborough Veterinary Clinic
Hillsborough, NC
01.2024 - Current
- Maintained professional communication with clients throughout the entire resolution process.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Facilitated communication between different departments within the clinic.
Bartender
Bright Penny Brewing
Mebane, NC
10.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Radius Pizzeria & Pub
Hillsborough, NC
02.2023 - 07.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Tracked restaurant inventories, moved excess stock and arranged products to improve sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and sale techniques.
Veterinary Assistant/Client Care Specialist
Brentwood Animal Hospital
Raleigh, NC
11.2019 - 01.2021
- Organized patient charts, gathering medical histories, lab results and consents.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Entered data into company's software program to archive medical information and doctor's notes.
Voluntary Worker
The Marine Mammal Center California
Sausalito, CA
05.2016 - 10.2018
- Followed sanitization procedure to ensure a clean and comfortable environment for recovering elephant seals and sea lions.
- Made and organized food and medicine based on doctors' information.
- Helped maintain medical records so doctors would have accurate information about the patient's feeding habits.
- Communicated with other volunteers and staff about completed tasks to maintain work place productivity.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2018
Skills
- Data Entry
- Detail Oriented
- Invoicing and Billing
- Scheduling
- Microsoft Excel
- Client relations
Personal Interests and Hobbies
- Working with Animals
- Gardening
- Home Winemaking
Timeline
Client Care Specialist
Hillsborough Veterinary Clinic
01.2024 - Current
Bartender
Bright Penny Brewing
10.2023 - 10.2024
Server
Radius Pizzeria & Pub
02.2023 - 07.2023
Veterinary Assistant/Client Care Specialist
Brentwood Animal Hospital
11.2019 - 01.2021
Voluntary Worker
The Marine Mammal Center California
05.2016 - 10.2018
High School Diploma -
Sonoma Valley High School
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