Samantha Thompson
Petaluma,California
Summary
I am a customer-focused professional with successful 20-years in various fields of customer service. Dynamic and successful at applying skills in busy environments and maintaining business requirements with ease. While attending the massage program, I also participated in a business class. This training has continued to overflow into all employment opportunities as I am familiar with how a neighborhood business can be run; from ethics, to time management, to a polished knowledge of how to treat clients/ patrons.
All of the years I've spent as a caregiver has given me the problem solving skills i need to accomplish anything and I am excited and motivated to join a new team to further all of these experiences. I am positive, adaptable and an efficient worker.
Thank you for your time and consideration. I look forward to meeting you.
Overview
21
21
years of professional experience
Work History
In Home Caregiver
IHSS In Home Support Services
Petaluma, CA
01.2014 - 10.2023
- Provided personal care and companionship to elderly and minor aged clients in their homes.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Developed individualized care plans according to client age, medical needs and personal preferences.
- Helped clients manage chronic conditions such as diabetes or arthritis through diet management and exercise programs.
- Provided emotional support for elderly clients dealing with loneliness or depression.
- Provided engaging activities school aged children during times of care
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Assisted in grocery shopping and light meal prep as needed.
Massage Therapist
Self Employed
Petaluma, CA
09.2009 - 01.2020
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Developed individualized treatment plans based on client assessments and preferences.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
Beer Tender
Buffalo Billiards
Petaluma, CA
02.2012 - 02.2013
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
- Assisting with inventory management tasks such as restocking supplies when necessary.
- Ensuring that all food items are prepared according to company standards and specifications.
- Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
Lead Massage Therapist
Massage Heights
Newport Beach, CA
10.2010 - 05.2012
- Maintained records of services rendered including medical histories, treatments performed and progress noted.
- Educated clients on the benefits of massage therapy and recommended home care programs.
- Provided training to new employees regarding policies and procedures pertaining to massage services.
- Reviewed customer feedback surveys and developed action plans to improve customer satisfaction scores.
- Served as a liaison between management and staff members ensuring effective communication within the organization.
- Maintained clean, safe and well-organized work environment.
Massage Therapist
Massage Heights
Novato, CA
02.2010 - 08.2010
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
Lifeguard
Queen of the Valley Hospital
Napa, CA
02.2008 - 09.2009
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
Private Swim Instructor
Exertec
Napa, CA
02.2008 - 09.2009
- Adjusted instruction style based on age level of participants involved in lessons.
- Utilized creative approaches to motivate swimmers during challenging drills.
- Demonstrated proper swimming techniques and strokes, such as freestyle, backstroke, breaststroke and butterfly.
- Provided private swim instruction to individuals of all ages and abilities.
- Instructed clients on safety protocols in the pool environment.
Seasonal Swim Instructor / Lifeguard /Front Office Manager
City of Petaluma, City Hall
Petaluma, CA
02.2003 - 11.2008
- Organized lesson plans according to the individual needs of students.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Assisted with orientation sessions for new lifeguards in training.
Retail Sales Associate
Bath and Body Works, Limited Brands
San Rafael, CA
11.2006 - 06.2007
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Barista
Starbucks
Petaluma, CA
06.2005 - 06.2006
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
ExertecRecreational Specialist's Assistant
City of Petaluma, City Hall
Petaluma, CA
11.2004 - 06.2005
- Organized, planned and implemented recreational activities for participants of all ages.
- Ensured proper storage of recreational equipment after use.
- Coordinated volunteers to assist with recreational activities when needed.
- Managed daily operations of recreational facilities.
Jewelry Polisher
Caravan Imports/ Earth Song
Petaluma, CA
06.2004 - 06.2005
- Examine jewelry pieces for defects such as scratches, dents, or discoloration.
- Inspect finished pieces to ensure they meet quality standards.
- Check metal settings for tightness and secure them as necessary.
- Operate buffing wheels to create a bright finish on jewelry surfaces.
- Sort jewelry into categories based on size, shape, material type, or design style.
Education
Certified Massage Therapist - Massage Therapy
Sky Hill Institute of Wholistic Healing Arts
Petaluma, CA09-2009
High School Diploma -
Valley Oaks High School
Petaluma, CA02-2006
Skills
- Driven Work Ethic
- Customer Relations
- Natural Leadership Skills
- Critical Thinking
- Great Communication Skills
- Compassionate Client Care
- Problem-Solving
References
References available upon request.
Timeline
In Home Caregiver
IHSS In Home Support Services
01.2014 - 10.2023
Beer Tender
Buffalo Billiards
02.2012 - 02.2013
Lead Massage Therapist
Massage Heights
10.2010 - 05.2012
Massage Therapist
Massage Heights
02.2010 - 08.2010
Massage Therapist
Self Employed
09.2009 - 01.2020
Lifeguard
Queen of the Valley Hospital
02.2008 - 09.2009
Private Swim Instructor
Exertec
02.2008 - 09.2009
Retail Sales Associate
Bath and Body Works, Limited Brands
11.2006 - 06.2007
Barista
Starbucks
06.2005 - 06.2006
ExertecRecreational Specialist's Assistant
City of Petaluma, City Hall
11.2004 - 06.2005
Jewelry Polisher
Caravan Imports/ Earth Song
06.2004 - 06.2005
Seasonal Swim Instructor / Lifeguard /Front Office Manager
City of Petaluma, City Hall
02.2003 - 11.2008
Certified Massage Therapist - Massage Therapy
Sky Hill Institute of Wholistic Healing Arts
High School Diploma -
Valley Oaks High School
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