Samantha Thompson
Alpharetta,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
Work History
Customer Relationship Manager, National Accounts
Smurfit WestRock
Atlanta, GA
10.2016 - Current
- Resolved customer complaints in a timely manner.
- Developed strategies to improve customer service processes.
- Collaborated with other departments to ensure successful implementation of projects.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Cultivated strong relationships with customers by providing personalized attention.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Drove customer escalations to resolution by engaging directly with clients.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Sr Coordinator, Customer Relationship Managment
Smurfit WestRock
Atlanta, GA
03.2013 - 09.2016
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Generated reports from databases and spreadsheets.
- Coordinated pricing strategies with internal departments for new and existing products.
Sales Representative
Smurfit WestRock
Norcross, GA
03.2012 - 02.2013
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales Representative
Hood Container
Atlanta, GA
03.2011 - 02.2012
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
Shift Supervisor
Starbucks
Alpharetta, GA
03.2009 - 02.2011
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Collaborated with management to plan special events or promotions.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Certificate - Digital Marketing
Cornell University
Ithaca, NY01-2018
Bachelor of Arts - Technical And Performance Theatre
High Point University
High Point, NC01-2008
Summer Programs - Theatre Arts
New York University
New York, NY01-2005
Skills
- Customer Service
- Process Improvement
- Customer Relationship Management
- Business Analysis and Reporting
- Project Management
- Problem-Solving
- Team Management
- Data Management
- Computer Skills
- MS Office
- Excellent Communication
- Lean Six Sigma
Timeline
Customer Relationship Manager, National Accounts
Smurfit WestRock
10.2016 - Current
Sr Coordinator, Customer Relationship Managment
Smurfit WestRock
03.2013 - 09.2016
Sales Representative
Smurfit WestRock
03.2012 - 02.2013
Sales Representative
Hood Container
03.2011 - 02.2012
Shift Supervisor
Starbucks
03.2009 - 02.2011
Certificate - Digital Marketing
Cornell University
Bachelor of Arts - Technical And Performance Theatre
High Point University
Summer Programs - Theatre Arts
New York University
Similar Profiles
Natalia Penagos GarcíaNatalia Penagos García
Secretaria De Gerencia at Smurfit Westrock (antes Smurfit Kappa, Cartón De Colombia SA, Adquirida En 2023)Secretaria De Gerencia at Smurfit Westrock (antes Smurfit Kappa, Cartón De Colombia SA, Adquirida En 2023)
DIEGO ORTEGADIEGO ORTEGA
Staff Accountant at Smurfit WestrockStaff Accountant at Smurfit Westrock
JESSE ZIGLERJESSE ZIGLER
Machine Operator at Smurfit WestrockMachine Operator at Smurfit Westrock
SCOTT LITTLESCOTT LITTLE
Safety Specialist at Smurfit WestrockSafety Specialist at Smurfit Westrock
Dinesh Reddy PinnamulDinesh Reddy Pinnamul
Site Reliability Engineer at Newell BrandsSite Reliability Engineer at Newell Brands