Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Thompson

New York,New York

Summary

Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Overview

18
18
years of professional experience

Work History

Store Manager

FitFlop
04.2023 - Current
  • Collaborated with staff and clients to achieve customer service goals and exceed team objectives
  • In charge of the entire store's operations, including organization, maintenance, and purchasing
  • Conducted job interviews and made personnel decisions
  • In charge of receiving and displaying incoming products, as well as ensuring that planned promotions and seasonal rotations for sales events were met
  • In charge of communications, operations, and human resource policy implementation
  • Implementing strategies to effectively improve operations
  • Trained new hires for a variety of jobs and held frequent meetings to keep employees informed
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits
  • Organized and led weekly store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns
  • Development and coaching
  • Established a loyal customer base
  • Created work schedules based on sales volume and employee count

Brand Ambassador

Estée Lauder Companies
10.2018 - Current
  • Tracked market trends and analyzed business developments
  • Planned and organized events, working closely with retail store managers and leaders
  • Communicated product value, quality, and style to educate and entice potential customers
  • Collaborated closely with clients to identify needs and challenges, as well as campaign themes that were solution-oriented
  • Teaching all new employees product knowledge and how to sell the brand by providing phenomenal customer support

Store Manager

Blue Mercury
05.2021 - 10.2023
  • Manage point-of-sale systems, focusing on accuracy and efficiency
  • Generated repeat business through excellent customer service
  • Conducted job interviews and made hiring decisions based on the store's needs and experience
  • Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them
  • Meet or exceed store sales and profit targets by inspiring consumer loyalty
  • Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
  • Generated repeat business by providing exceptional customer service and positive engagement
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels

Client Service and Sales Lead

Sephora
07.2010 - 10.2018
  • Maintaining direct communication between the company and its clients to ensure the smooth flow of project operations
  • Introducing all services that we offer in store
  • Making sure each employee is aware of the services we offer in store
  • Training each employee on how to perform and execute services, resulting into sales
  • Leading by example

Department Supervisor

H&M
07.2007 - 07.2010
  • Training all new employees in my department
  • Coaching & leading a team of 20+ people
  • Inventory management
  • Training the staff to deliver exceptional customer service
  • Submitted reports to senior management in order to assist them in making business decisions and planning
  • Created weekly schedules to ensure adequate coverage for anticipated demands
  • Increased earnings by achieving sales goals and improving customer service

Education

Bachelor of Science - Nursing

Lehman College, CUNY
New York
01.2027

Associate of Arts - Nursing

Borough of Manhattan Community College
New York, NY
01.2017

Pharmacy Technician - Pharmacology

Sanford-Brown Institute
New York, NY
01.2011

Skills

  • Business development
  • Human resources management
  • Team management
  • Business operations
  • Staff scheduling
  • Staff training/development Customer service
  • Inventory management
  • Coaching and mentoring Recruitment
  • Payroll Management Microsoft Word/Excel PowerPoint
  • Sharepoint Event Planning
  • Team leadership and coaching
  • Merchandising expertise
  • Customer Service

Timeline

Store Manager

FitFlop
04.2023 - Current

Store Manager

Blue Mercury
05.2021 - 10.2023

Brand Ambassador

Estée Lauder Companies
10.2018 - Current

Client Service and Sales Lead

Sephora
07.2010 - 10.2018

Department Supervisor

H&M
07.2007 - 07.2010

Associate of Arts - Nursing

Borough of Manhattan Community College

Pharmacy Technician - Pharmacology

Sanford-Brown Institute

Bachelor of Science - Nursing

Lehman College, CUNY

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Samantha Thompson