Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Thompson

Owensboro,KY

Summary

Enthusiastic, charismatic, and well-spoken professional with a strong motivation to continuously enhance skills and showcase a robust work ethic. Eager to take on new challenges and contribute positively to a dynamic work environment. Strives to make everyone feel important, seen and heard. Passionate about achieving goals and exceeding expectations in all endeavors. Excited to continue learning and gaining professional developments to drive success in all future endeavors.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Office Assistant

Indiana Mentor Network
12.2023 - 04.2025
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Improved document management processes by implementing digital storage solutions that reduced reliance on physical files.

DIRECT SUPPORT PROFESSIONAL

Wendell Foster
03.2020 - 11.2023
  • Maintained records of services performed and condition of patients
  • Responded promptly and positively to client requests for assistance.
  • Prepared and served food for patient, following special prescribed diets.
  • Changed bed linens and performed incidental cleaning services.
  • Administered bedside and personal care, such as ambulation and personal hygiene assistance.
  • Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
  • Developed rapport with clients to support patient well-being.

CUSTOMER SERVICE REPRESENTATIVE

Alorica
08.2018 - 03.2020
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized automated systems to log and retrieve call information.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Analyzed and collected customer information to prepare product or service reports.

BEAUTY ADVISOR

Sephora
07.2016 - 08.2018
  • Took inventory or examined merchandise to identify items needing reordering or replenishment.
  • Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
  • Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
  • Advised customers on latest and newest beauty products upon arrival.
  • Used testers and sampling to demonstrate product application.
  • Shared expert product knowledge and demonstrated custom-fit solutions.

DIRECT SUPPORT PROFESSIONAL CAREGIVER

Rescare
12.2012 - 07.2016
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
  • Engaged clients through conversation and companionship, promoting independence and social requirements.
  • Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Offered safety guidance protection to increase mobility for clients with impaired judgment.
  • Read and contributed to shift reports and care notes.
  • Protected health information according to HIPAA policies and procedures.
  • Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.

Education

HIGH SCHOOL DIPLOMA - undefined

Beacon Central High School
Owensboro, KY
05.2011

Skills

  • Document management
  • Computer skills
  • Customer and client relations
  • Data collection
  • Quality assurance
  • Confidential document control
  • Staff motivation
  • Problem-solving

Certification

  • CPR/First Aid/AED Adult
  • CPR/First Aid/AED Child
  • Advanced Life Support
  • CPR/First Aid/AED Instructor
  • TB Basic Validation

Timeline

Administrative Office Assistant

Indiana Mentor Network
12.2023 - 04.2025

DIRECT SUPPORT PROFESSIONAL

Wendell Foster
03.2020 - 11.2023

CUSTOMER SERVICE REPRESENTATIVE

Alorica
08.2018 - 03.2020

BEAUTY ADVISOR

Sephora
07.2016 - 08.2018

DIRECT SUPPORT PROFESSIONAL CAREGIVER

Rescare
12.2012 - 07.2016

HIGH SCHOOL DIPLOMA - undefined

Beacon Central High School

Similar Profiles

CREATE PROFILE