Summary
Overview
Work History
Skills
LANGUAGES
Timeline
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Samantha Thompson

Henderson,NV

Summary

Experienced and dedicated professional with over 5 years in food and beverage service. Fast learner with a passion for acquiring new skills. Recognized as a reliable worker committed to delivering high-quality results. Eager to broaden experiences and take on new challenges in the customer service industry. Looking forward to discussing how background can contribute to your team.

Overview

3
3
years of professional experience

Work History

Server

Chicken n Pickle
03.2025 - Current
  • Assisted and served guests efficiently using an open tab system.
  • Collaborated with kitchen staff to maintain efficient workflow during peak hours.
  • Managed cash register operations, processing payments accurately and efficiently.
  • Engaged with customers to enhance their dining experience through attentive service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Shift Lead/ Assist Manager

Squeeze Inn
02.2025 - 05.2025
  • Ensured timely opening and closing of the restaurant, maintaining smooth service.
  • Supervised team members to ensure efficient service during peak hours.
  • Trained new staff on customer service protocols and menu offerings.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.

Server

Bullet train
03.2024 - 03.2025
  • Managed high-volume tables by accurately inputting food and drink orders.
  • Maintained cleanliness of dining area, adhering to health and safety standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host

Twin Peaks
03.2023 - 01.2024
  • Welcomed and seated guests, enhancing overall dining experience.
  • Managed reservation system to optimize seating efficiency.
  • Collaborated with waitstaff to ensure timely service delivery.
  • Provided menu information, assisting guests in selecting options.
  • Assisted in training new hosts on operational procedures and standards.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Caregiver

Summerset Senior Living
07.2022 - 01.2024
  • Assisted clients with daily living activities, enhancing overall well-being and comfort.
  • Administered medications and monitored health conditions to ensure compliance with care plans.
  • Developed and maintained positive relationships with clients and families to foster trust and communication.
  • Implemented personalized care strategies, adapting approaches based on individual needs and preferences.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Skills

  • 5 years of food and beverage experience
  • Customer service resolution skills
  • Point of sales experience (toast,OpenTable,Aloha/Micros
  • Third-Party delivery apps knowledge
  • Catering experience
  • Banquet experience

LANGUAGES

English
Some sign language

Timeline

Server

Chicken n Pickle
03.2025 - Current

Shift Lead/ Assist Manager

Squeeze Inn
02.2025 - 05.2025

Server

Bullet train
03.2024 - 03.2025

Host

Twin Peaks
03.2023 - 01.2024

Caregiver

Summerset Senior Living
07.2022 - 01.2024

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Samantha Thompson