Samantha Thoms
Palm Bay,FL
Summary
Dedicated certified nursing assistance committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
University Of Miami Hospital
Miami, FL
03.2023 - Current
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Delivered high level of care to every patient.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored patient's respiration activity, blood pressure and blood glucose levels.
Customer Service Agent
Envoy Airlines
06.2022 - 03.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped clients navigate online systems within established frameworks to obtain services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- File reports and complain
Certified Nursing Assistant
Baptist hospital Homestead
Homestead, FL
10.2018 - 03.2022
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Administered personal nursing assistance in pre- and post-operative situations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Used mobility devices and equipment to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Customer Care Representative
Alorica
Cutler Bay, FL
05.2021 - 10.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
- Updated account information after customer calls and noted client concerns and issues.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Processed customer account changes with proprietary software.
Certified Nursing Assistant
St Annie nursing home
Homestead, FL
07.2017 - 10.2018
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Certified Nursing Assistant
The Palace garden
Homestead, FL
03.2017 - 04.2018
- Improved patient outlook and daily living through compassionate care.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Monitored client behaviors and emotional states, reporting concerns to nursing administrators documenting information in files.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Documented client progress in charts and logbooks.
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
Customer Service Representative
Digiecl
Kingston, Jamaica
07.2013 - 09.2013
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Answered 60 inbound calls per day and directed to designated individuals or departments.
Education
GED -
Robert Morgan Educational Center
Miami, FL01.2018
Certificate Nursing Assistance
Jackson Training Centre
Homestead, FL10.2017
Continue Education
Knox Community College
Spalding, Jamaica 09.2014
High School Diploma -
Albert Town High School
Trelawny, Jamaica 09.2013
Christiana Morivan Primary And Infant School
Christiana , Jamaica 09.2009
Skills
- Collecting specimens
- Monitoring fluids
- Grooming and bathing assistance
- Performing patient intakes
- Documentation procedures expert
- Collecting vital signs
- Charting expertise
- Understands mobility assistance needs
- Reliable transportation
- Call center experience
- Problem-solving abilities
- Inbound and outbound calling
- Adaptive team player
- Promotional support
- Call center operations
- First Aid/CPR
- File Management
- Customer Complaint Resolution
Timeline
Certified Nursing Assistant
University Of Miami Hospital
03.2023 - Current
Customer Service Agent
Envoy Airlines
06.2022 - 03.2023
Customer Care Representative
Alorica
05.2021 - 10.2021
Certified Nursing Assistant
Baptist hospital Homestead
10.2018 - 03.2022
Certified Nursing Assistant
St Annie nursing home
07.2017 - 10.2018
Certified Nursing Assistant
The Palace garden
03.2017 - 04.2018
Customer Service Representative
Digiecl
07.2013 - 09.2013
GED -
Robert Morgan Educational Center
Certificate Nursing Assistance
Jackson Training Centre
Continue Education
Knox Community College
High School Diploma -
Albert Town High School
Christiana Morivan Primary And Infant School
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