Samantha Tilley
Battle Creek,MI
Summary
Highly motivated and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To step and maintain full-time position that offers professional challenges that will allow me to grow utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Lead Manager/Quality Care Specialist
Quality Roots
05.2022 - 08.2023
- Checked customers' photo identification for validity and age requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Informed customers of current store promotions to encourage additional sales purchases.
- Managed high volume cash with 100% accuracy rate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Restocked supplies and arranged displays.
- Used in-store system to locate inventory and fill orders for customers.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Managed all cash drawers (backup change, cash drops, opening and counting down drawers, documenting any discrepancies).
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Assistant Teacher
Battle Creek Montessori Academy
11.2021 - 05.2022
- Oversaw ustudents in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
Lead Preschool/Daycare Teacher
First Kids Learning Center
11.2017 - 11.2021
- Implemented age-appropriate curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Receptionist
Farmers Insurance
07.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
Education
Education
Western Michigan University
Kalamazoo, MI05.2019
Associate's - General
Kellogg Community College
Battle Creek, MI05.2018
Diploma -
Harper Creek High School
Battle Creek, MI05.2015
Skills
- High Volume Environments
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- POS Transactions
- Google Suite/Microsoft/Adobe
- Cash Drawer Balancing
- Cash Handling
- Organizational Skills
- Data Entry
- Adaptable and Flexible
Additional Information
- Great Academic Award - May 2015
Timeline
Shift Lead Manager/Quality Care Specialist
Quality Roots
05.2022 - 08.2023
Assistant Teacher
Battle Creek Montessori Academy
11.2021 - 05.2022
Lead Preschool/Daycare Teacher
First Kids Learning Center
11.2017 - 11.2021
Receptionist
Farmers Insurance
07.2016 - 03.2018
Education
Western Michigan University
Associate's - General
Kellogg Community College
Diploma -
Harper Creek High School
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