Samantha Tillman
Palm Coast
Summary
Proactive Front Desk Receptionist recognized for enhancing guest satisfaction through exceptional service and effective problem-solving. Improved appointment scheduling efficiency by mastering time management and office organization. Reliable Cashier with strong skills in cash handling, merchandising, and customer assistance, consistently ensuring accuracy and fostering a welcoming environment.
Overview
9
9
years of professional experience
Work History
Cashier
Smokers Depot
09.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash, credit, and digital payments, ensuring daily cash reconciliations were accurate.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers in product selection, providing knowledgeable recommendations based on needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained clean and organized checkout area to enhance customer experience.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Monitored inventory levels at the register, alerting management of low stock items promptly.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
Best Western Hotel
09.2020 - 06.2022
- Greeted guests at front desk, engaging in pleasant conversations to enhance check-in experience.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings to ensure efficient office operations.
- Created positive first impressions by warmly welcoming visitors upon arrival at front desk.
Machine Operator
Palm Coast Data
01.2017 - 05.2019
- Operated and maintained high-speed printing equipment to ensure optimal performance and production quality.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained new operators on machinery usage, safety protocols, and quality assurance standards.
- Monitored production processes, identified issues, and implemented solutions to improve workflow efficiency.
- Conducted regular equipment inspections to prevent downtime and maintain operational integrity.
- Implemented best practices for machine operation, resulting in improved output consistency and product quality.
- Adapted quickly to new machinery and implemented updated processes within production environment.
Education
GED -
Flagler Palm Coast High School
Palm Coast, FLSkills
,,,,,,,,,,,
Cash Handling
Customer Service
Sales Assistance
Retail Operations
Appointment Scheduling
Scheduling
Issue resolution
Analytical problem solving
- Time Management
- Verbal and written communication
- Customer relationship management
- Cash handling
- Appointment scheduling
Contact
true
Work Preference
true
Timeline
Cashier
Smokers Depot
09.2024 - Current
Front Desk Receptionist
Best Western Hotel
09.2020 - 06.2022
Machine Operator
Palm Coast Data
01.2017 - 05.2019
GED -
Flagler Palm Coast High School