Samantha Toki
Fremont,CA
Summary
Adaptable and reliable professional with strong experience in customer service. Skilled in managing schedules, coordinating communications and supporting daily business functions to ensure efficiency and client satisfaction. Known for professionalism, accuracy and a solutions focused approach.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Delta Electronics
11.2021 - 11.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls and visitor inquiries
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Completed forms, reports, logs, and records quickly and accurately
- Organized and restocked break room items and office supplies for team members
- Gathered stationary items for new hires and ordered additional items requested
- Coordinated travel arrangements for colleagues
- Ordered and prepared refreshments for meetings and company events
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
Service Appointment Coordinator
AutoNation Honda
11.2018 - 04.2020
- Ask the customer qualifying questions to uncover needs and directs calls appropriately.
- Ensures that service consultants receive messages promptly.
- Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
- Provide reporting to dealership management.
- Collect retail charges from the customer in cash, check or authorized charge account.
- Provide customers with the proper change and/or receipt.
- Properly process and document charge purchases according to the policies established by the Controller.
- Close all internal repair orders promptly and route to Billing Clerk for processing.
- File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.
Customer Service
Skilled Nursing Pharmacy
01.2015 - 01.2018
- Responded to requests or inquiries from nursing staff and doctors.
- Provided quality customer service to facilities and other healthcare providers.
- Entered patient and order information into the pharmacy system.
- Verified prescription information and dosage.
- Assisted pharmacists with the information needed to approve certain medications (drug interactions/ allergies).
- Refilled prescriptions and emergency kits on computer.
- Followed-up with charge nurses and director of nursing regarding courtesy calls.
Licensed Sales Producer
Allstate Insurance
07.2013 - 12.2014
- Politely assisted customers in person and via telephone.
- Provided exceptional customer service leading to building positive relationships with clients.
- Maintained up to date knowledge of product and service changes.
- Followed up with customers on unresolved issues.
- Reported claims and followed up with clients throughout the claims process.
- Sent out evidences of insurances to customers mortgage companies.
- Verified proof of insurance with DMV to avoid suspension of registration on behalf of clients.
- Maintain knowledge on all underwriting and rating plans.
- Calculated premiums and established payment methods for sales.
- Contributed to ideas and offered constructive feedback at monthly sales and training meetings.
Sales Lead Cashier
Victoria's Secret
11.2012 - 04.2014
- Greeted customers and ascertained customer's needs.
- Learned, referenced and applied product knowledge information.
- Demonstrated use and care of merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Responsible for selling in store credit cards.
- Assisted in the training of incoming new cashiers.
- Organized and recovered displays to maintain the visual appeal of the store.
- Participated in physical inventory counts.
Education
Esthetician License - Aesthetics
Southwest Institute Natural Aesthetics
Tempe, AZ06-2025
High School Diploma -
Conley Caraballo High School
Hayward, CA07.2011
Skills
- Customer Service
- Front Desk
- Call Center
- Cash Handling
- Retail Sales
- Upselling
- Data Entry
- Office Experience
- Medical Scheduling
- Transcription
- Insurance Verification
- Bartender Experience
- Professional Cleaning
- Microsoft Word, Excel, Powerpoint, Outlook
Timeline
Administrative Assistant
Delta Electronics
11.2021 - 11.2024
Service Appointment Coordinator
AutoNation Honda
11.2018 - 04.2020
Customer Service
Skilled Nursing Pharmacy
01.2015 - 01.2018
Licensed Sales Producer
Allstate Insurance
07.2013 - 12.2014
Sales Lead Cashier
Victoria's Secret
11.2012 - 04.2014
Esthetician License - Aesthetics
Southwest Institute Natural Aesthetics
High School Diploma -
Conley Caraballo High School
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